Aon Affinity Travel PracticeReviews of aontravelclaim.com

Quick and efficient

This is nothing but scam. I will never buy travel insurance again. They delay the process and provide inadequate response in order not to pay claims We were on a cruise in October with Royal Carribean . The cruise was supposed to be from 5-12 October 2024. We did not return from the cruise until October 14. We were delayed at the seas for two days due to hurricane Helene. I have yet to receive any resolution. I received an email in November telling me that they have received all required documents from the travel agent and I should hear from them in 15 days. I also called and I was told the same thing in the middle of November. Today is 25 December and no response yet

When I called, your employee told me what I would need to process claim. He was extremely helpful. I sent the items requested and received payment very quickly. I am very happy with how easy and quickly this was dealt with. Thank you.

Took a while to all get sorted out, but received a full refund.

Even though I did not have contact with a person they still listened and read my questions/concerns and took care of my husband and me.

The forms are self explanatory, and easy to complete. The payments were done in a reasonable time frame. My only issue is when I email a question and get an automated non-answer back. Not helpful. One star off for that. Over all an easy experience.

great customer service; fast payout; easy to do

ease of submitting required information - itinerary, receipts, etc. once I had correct contact info for submitting claim, it really was a simple process. Aon sent me an email to initiate and guide me through submittina valid claim. I would have appreciated a more detailed on exactly how renumerations would be made, and when. For example, there was a refund from the cruiseline that went directly to our credit card so there was a discrepancy in he total payout from Aon. Minor issues, but there is very little delay in processing. We were very satif]sied with the results once these questions were addressed.