Aon Affinity Travel PracticeReviews of aontravelclaim.com

Prompt acknowledgement and response

Having to cancel travel plans due to unexpected emergencies is never a pleasant thing and can be frustrating. But Aon Affinity Travel made it so easy and stress free. Logging on to their site and following their easy directions as to what you would need to file a claim made it such a relief. From the time I submitted the necessary paperwork to the time I received my reimbursement was within 2 weeks. I would recommend Aon to anyone needing travel insurance.

I purchased this travel insurance with my birthday cruise on Carnival Cruise line that was to set sail on 1/5/2025, my actual birthdate. Unfortunately I couldn't make said cruise because my layover flight was delayed for 8+ hours. Huge bummer. I left a whole night before from Las Vegas to have some cushion to make the ship to no avail. I tried finding other flights going to Miami as well, those were also delayed. So I had to cancel my birthday trip. I filed a claim with AON Affinity, provided proof, and a letter from the airline. My claim was denied on a technicality. Policy says you can receive 100% cash refund for illness, death, severe weather, and more. Only way you can get 100% cash refund for a flight delay is if its inclement weather. A flight delay is a flight delay. This was an unfortunate event that was completely out of my control that cost me my dream trip. I was offered 75% future cruise credit for my cancellation. So, I had to take a loss of funds for something that was out of my hands! My excursions, specialty dining, and add ons were refunded, why couldn't my cruise fare be as well? Or even 100% future cruise credit. I feel this policy needs revision. I can see if I was negligent in some way, I'd have no problem with penalty. But to add insult to injury is very disheartening. I was already feeling really bad about not being able to cruise for my birthday, as this was a huge deal for me, but to have salt poured on the wound made things even worse. Don't penalize a consumer for things they have no control over.

the settlement was very quick. and forms were easy to fill out

Filing claim was easy and response time was very good. Payment of claim was also prompt.

The process of filing a claim with Aon was short, straightforward, made sense, and my claim was paid quickly.

You communicated with me, what was required to get a refund. Once you reviewed the records, the refund followed.

This was so easy from start to finish. We sent in the paperwork and it was handled promptly. I had a question and I received immediate response. Thank you.