LEROY
Processed my claim very quickly
Processed my claim very quickly. The detailed filing instructions made the process simple and I knew what to expect.
Response from Aon Affinity Travel PracticeOct 13, 2025
Thank you Leroy.

Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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LEROY
Processed my claim very quickly. The detailed filing instructions made the process simple and I knew what to expect.
Response from Aon Affinity Travel PracticeOct 13, 2025
Thank you Leroy.
Steven H.
My claim was processed very quickly. No problem whatsoever. Very fortunate to have taken out the travel insurance. Would highly recommend
Response from Aon Affinity Travel PracticeOct 9, 2025
Thank you Steven.
Diane M.
Needed to cancel for health emergency and process was easy under stressful circumstances
Response from Aon Affinity Travel PracticeOct 9, 2025
Thanks Diane.
Glenn
Easy to make and process our claim
Response from Aon Affinity Travel PracticeOct 9, 2025
Thank you Glenn.
Steve J.
Claim was resoved expeditiously with no hassle.
Response from Aon Affinity Travel PracticeOct 9, 2025
Thanks Steve.
Suzanne B.
I usually buy the travel insurance and have never needed it. Don't let that make you think for one second that you won't need it. I have Medicare Part A&B. I chose to insure my cruise in March with Aon Affinity Travel. Thankfully I did. I ended up in ship's hospital the first day on the cruise. I had an asthma attack that aggravated itself into pneumonia. 5 nights in the hospital and subsequent services is extremely expensive. My bill was a WHOPPING $32,000. New to Medicare I was told that Plan A would not cover foreign travel but I had to submit the bill to them first. That did not take long - it was going to be a negative. Second, I sent all documentation to my Plan B company. It took over 5 months and a load of documentation to get a decision from them. They finally paid 80%. I submitted that finding to AON and within 2 weeks I had the last 20% in my hand. It was a lifesaver. I will never travel without Aon. (PSS - if you are on a ship, they will not let you get off until you have paid your final bill. If you do not have access to a large sum of money to be transferred to the shipping company or a credit card that has enough room on it to pay the bill, you are screwed.). Be smart, travel with AON.
Response from Aon Affinity Travel PracticeOct 7, 2025
Thank you for the detailed review and for the kind words. We greatly appreciate it Suzanne.
MARK G.
I had some trouble using the on-line aspect of filing the claim, but after contacting customer service we were able to get the claim initiated. In our case we had to get a physician to fill out some paper work, which took about ten days start to finish, but after those two issues, the claim went smoothly and was paid off expeditiously.
Response from Aon Affinity Travel PracticeOct 7, 2025
Thank you for sharing your experience Mark.
Larry
My claim was processed quickly
Response from Aon Affinity Travel PracticeOct 7, 2025
Thank you Larry.