Aon Affinity Travel PracticeReviews of aontravelclaim.com

Efficiency of process, data collection, timeliness of response

The process making a claim was very easy online and instructions easy to follow. Claim was processed in a very timely manner.

Aon Affinity was very easy to work with when I filed my claim for medical and related expenses. They treated me fairly and were quick to reimburse me for my expenses.

Great service and quick to resolve claim.

The doctor on board the Carnival Pride ship was great. The medical staff on the ship was familiar with the paperwork that I needed to send to the insurance company. I received a reimbursement for the medical treatment on board.

AON personnel were Professional, assisted us with answering questions as we were filing our claim, and followed up with us throughout the claim process. We would definitely recommend AON and will purchase travel insurance from them again. AON personnel were also sensitive to our horrible experience with KLM (KLM who denied our claim —- but was responsible for us not having our luggage for 7 days and offered NO financial assistance for the costs we incurred due to their mishandling our luggage).

We recently had to canx a trip/cruise we had been planning for over 18 months - a week before the trip. Fortunately we had trip insurance through AON. I contacted AON and they sent me a personalized link explaining how to submit the claim. I obtained the signed medical form from my doctor at 5:30pm on Monday, and on Thursday I received an email saying the claim had been approved! I was concerned that the amount approved was less than what we paid, but I knew what we paid for the insurance wouldn't be refunded, and it turned out the cruiseline had refunded the difference (and had not notified us). I am so happy we had insurance and extremely happy we had it with AON - we couldn't have asked for better or faster service. Thank you.

When all information was presented, payment was expedited quickly.