AnzziReviews of anzzi.com

Purchased an Anzzi clawfoot tub through Lowes back in July, when it arrived it was missing the feet. Since then, have had multiple emails chains, in addition to phone calls insuring us the feet would be sent out "that day" with nothing even being done. If I could give zero stars I would. Have already started the return to Lowe's solely due to the poor customer service from this joke of a company.

I have an Anzzi glass disk waterfall faucet. It has been leaking to the point of having to turn the water off. A simple google search says it needs a new cartridge. Guess what? Anzzi doesn't sell replacement cartridges or any other parts for their faucets! Upset, I say I could remove the glass disk and put in on another brand (because there is a matching vessel sink). They say the faucet can't be taken apart. Huh? I say that is crazy because it is not all one piece. They say maybe it's glued together, but they don't really know and they don't even have a number to call someone to ask. So, apparently, once your faucet leaks, you're supposed to throw out the faucet and matching sink and buy an entirely new set. Oh, except it matches my bathroom and they don't make this one anymore. Do not buy!!!!

We received the wrong faucet in the mail. Anzzi did replace it for the correct one, but it took a quite a few emails and back and forth to get it done. Kind of a hassle.

I've been in the construction business for more than 50 years and this has to be among the worst experiences I've had over a simple sink faucet. Ordered on 07 FEB 2024, delivered 13 FEB 2024. Checked the box to be sure all the parts were there, before I began the replacement. Found that the clamp springs for the water line attachment were missing along with an Allen wrench. Contacted customer and reported the shortage (Including their part numbers). It took until 12 MAR 2024 (and several more contacts) to finally get the correct parts. The final straw was the flexible hose assembly was several inches too long to fit the valve handles. Fortunately it was flexible enough to bend around to fit onto the valves, but required me crawling into the sink cabinet to do this. More pain than I'd be willing to go through again.

Great quality…very happy with it.

Anzzi sent me a non-working shower panel. After conversations, making videos, etc. warranty order has been created. I already spent $300 on installing that broken panel and now I should wait for the thermostatic cartridge that Anzzi promised to send to me and again hire a plumber. Terrible experience!

15+ days and no shipment confirmation, I had to email to find out where my item was! 20 days after the original purchase they just cancel the order and issued the refund. I note, these doors are STILL availble on the website for purchase!!! Not 'Temporarily Unavailable' or 'Currently out of Stock'. Still fuming!! Not a simple email communication or a sorry or a we will honor your sale price. Nope! Just a they are damaged, we will contact you when everything is handled and replaced. Do not have to bother reaching out to me, I will take my business elsewhere and never purchase another Anzzi product again. I would rather NOT have another round with a company who lacks simple communication skills and has all around poor business etiquette!

its been a month of purchase and still not receive doors