AnzziReviews of anzzi.com

Very disappointed

The valve you didn’t have and then refunded me a reduced percentage for the wrong part.

Ordered two of the same bowls. They looked similar in style, but one was perfect, the other shorter, cloudier, thinner glass and chipped glass. I tried contacting support and got nothing but idiotic responses from them. Twice, would not address the issue, just asked unrelated dumb questions. Will never buy their brand again or any other subsidiary they represent.

I ordered a hydro tub from them to install in my neighbor's bathroom. The tub arrived and I removed the old tub in the neighbors bath. I then opened the hydro tub box and took the tub into the bath to install it. Parts were missing...critical parts that were need for installation. I ask for the parts to be sent and they said one to two weeks. I explained the situation to the service rep and ask for them to be overnighted. I sent them an email with the tub installation instructions and the parts I needed CIRCLED in red. The parts still didn't show up. The neighbor said this is BS and demanded I put the old tub back in. I did. I ask for a RMA and they finally agreed and sent me an RMA and the Bill of Lading. I boxed the tub back up in the original box and prepared it for return shipping. The parts finally arrived. Well the wrong parts arrived! I slit open the box and dropped the wrong parts in the return box with the tub. The carrier picked up the tub four weeks ago and I still do not have a credit on my card for the returned tub. I have emailed service twice and I am just told it was sent to accounting. I finally had to dispute the charge with my credit card company. Looked like a very nice tub but service is absolutely pathetic. What good are good products if there is NO service provider behind them. Dealing with their service department was insane.

The toilet broke and I have sent 72+ emails to customer support with no resolution. If I never buy something from Anzzi again it would be too soon.

I received my order within 2 weeks. Box was slightly damaged but the contents were fine. We ordered the black faucet with instant heat. We realized we wanted the brushed nickel instead. I called to exchange 3 weeks ago. They have refused to allow an exchange now they asked for photos of box and items which I sent 2 weeks ago and still no response. Buyer beware of poor customer service. Btw if they take back the item there is a 20% restocking fee plus shipping which will total close to 200.00.

Their BBB rating is F and I couldn't agree more. I ordered a $950 tub directly from their website. My contractor kept the foam ring around the top to protect it until it was installed 23 days after delivery. When it was removed a crack was discovered along the top. My contractor thinks it is a manufacturing defect since it appears to be along a seam. The company said they will not replace it. We needed to let them know of any damage within 5 days of delivery. I did not know that. I did not see that when I ordered it or in the return section of their website. I have a brand new cracked tub. A terrible decision to purchase from them. I wasted $950

Terrible Customer Service forget it . They don’t honor their own warranty! Unbelievable