AnzziReviews of anzzi.com

Very disappointed

No info on toilet. Worried about supply shortages, I bought early. Only when remodel was done did I discover I had a non-standard rough-in, and this toilet would not work. I called to return, but was outside the lame 90 day window. I appealed but to no avail. It was never installed and only unboxed enough to look at it. So don't buy early.

Great website experience and fast shipping

Great product, great service

The valve you didn’t have and then refunded me a reduced percentage for the wrong part.

Ordered two of the same bowls. They looked similar in style, but one was perfect, the other shorter, cloudier, thinner glass and chipped glass. I tried contacting support and got nothing but idiotic responses from them. Twice, would not address the issue, just asked unrelated dumb questions. Will never buy their brand again or any other subsidiary they represent.

I purchased a cold plunge. So far i love it. It goes down to 4 degrees Celsius or 140 degrees. Not cheap but it is experience changing

I ordered a hydro tub from them to install in my neighbor's bathroom. The tub arrived and I removed the old tub in the neighbors bath. I then opened the hydro tub box and took the tub into the bath to install it. Parts were missing...critical parts that were need for installation. I ask for the parts to be sent and they said one to two weeks. I explained the situation to the service rep and ask for them to be overnighted. I sent them an email with the tub installation instructions and the parts I needed CIRCLED in red. The parts still didn't show up. The neighbor said this is BS and demanded I put the old tub back in. I did. I ask for a RMA and they finally agreed and sent me an RMA and the Bill of Lading. I boxed the tub back up in the original box and prepared it for return shipping. The parts finally arrived. Well the wrong parts arrived! I slit open the box and dropped the wrong parts in the return box with the tub. The carrier picked up the tub four weeks ago and I still do not have a credit on my card for the returned tub. I have emailed service twice and I am just told it was sent to accounting. I finally had to dispute the charge with my credit card company. Looked like a very nice tub but service is absolutely pathetic. What good are good products if there is NO service provider behind them. Dealing with their service department was insane.