Shantell K.
This is absolutely the WORST gym I have…
This is absolutely the WORST gym I have ever had the displeasure of dealing with!!! ABSOLUTE SCAM!!! I am a single mother of 5 kids, i am currently on disability and do not have a lot of money. However, my 2 oldest children really wanted to join this gym as they are really trying to better themselves this year. My boys are 16 and 18 and have struggled with their mental health quite a bit, I thought joining a gym would be great for them and they have actually used it quite a bit since I bought them memberships 2 weeks ago, especially my 16 year old. I signed them up for the student 6 month contract, the fee is $35 per member every 2 weeks. Well, today I received 2 Separate charges on my account... 1 for $116.62!!! And 1 for $54.67!!! Upon seeing these charges I immediately contacted customer service and was told that I got a penalty fee of $19 for being late, apparently they tried on Sept 18 to take a payment (yet I did NOT receive any emails or notification at all until today stating that they had tried this morning to take the payment, but it had failed... But (and I quote) "not to worry, these things happen. We will try again within 3-4 days". Well, they tried again right away because it went through 2 minutes later. I was also told there was 2 fees of $61 and some sense for my 1 son, but that she had never heard of them and that I should contact the gym directly to ask about those fees! There is not a SINGLE mention of any extra fees, late fees or penalties written in any of my emails of contract!! Nor was I told about them when I signed up!! In fact one of their big things is "NO HIDDEN FEES" BULL CRAP!!! This is absolutely NOT ok!!! I am reaching out to the better business bureau!! DO NOT USE THIS GYM!!!!

