Antique FarmhouseReviews of antiquefarmhouse.com

Response from Antique FarmhouseMar 16, 2026

Thank you so much for your kind feedback! We’re really sorry that the first two shipments arrived damaged, but we’re glad we could make it right for you. Our team always aims to respond quickly and resolve any issues as smoothly as possible. It means a lot to hear that you appreciated the support and that the replacement arrived safely in the end. Thank you for your patience and for giving us the opportunity to fix the situation. We truly appreciate your support and look forward to serving you again in the future!

Response from Antique FarmhouseMar 5, 2026

Thank you so much for your kind words! I'm really sorry the finish wasn’t what you expected, but I'm glad we were able to sort things out quickly for you. We always want our customers to feel taken care of, so it means a lot to hear that you had a good experience with our customer service. I truly appreciate your support and look forward to serving you again in the future!

Response from Antique FarmhouseMar 2, 2026

We’re very sorry to hear about your experience and understand how frustrating this situation must feel. This is not the level of service we aim to provide. Shipping delays can occasionally occur due to inventory issues, carrier disruptions, or processing errors. However, you should never feel left without clear communication or resolution. We would like the opportunity to investigate what happened with your orders and make this right. Please contact us directly at [email protected] with your order numbers so we can locate your purchases and either expedite shipment or issue a full refund if necessary. We value every customer and are committed to resolving this matter promptly.

Response from Antique FarmhouseFeb 4, 2026

Kim, thank you so much for your kind words about Antique Farmhouse, we’re really glad you love our style! We truly appreciate your patience as well. Many of our items are carefully sourced or handcrafted, which can lead to longer delivery times, especially during busy seasons. We always aim to be as transparent as possible about shipping timelines, and your feedback helps us continue improving. Thanks again for shopping with us and for sharing your experience!

Response from Antique FarmhouseJan 29, 2026

Janice, thank you so much for your kind words! We’re really glad Kim was able to help and get everything resolved for you. She truly cares about our customers, and it means a lot to hear that her professionalism and quick response made a difference. We appreciate you sharing your experience and thank you for shopping with Antique Farmhouse!

Response from Antique FarmhouseJan 28, 2026

Thank you so much for your incredibly kind words and continued support! It truly means the world to us to hear that you’ve consistently had great experiences with our shop, from the packaging to the shipping to our customer service. We’re so grateful to have customers like you and are thrilled you love the unique finds at Antique Farmhouse. Thanks for being part of our community!

Response from Antique FarmhouseJan 27, 2026

Thank you for taking the time to share such detailed feedback. We’re truly sorry that your experience has been inconsistent and frustrating, especially as a first-time customer. That’s not the impression we want to leave. While oversized tractor-trailer deliveries and curbside/porch drop-off are standard for large freight, accuracy, packaging quality, and item condition should always meet expectations. We regret that this was not the case with several of your deliveries. Receiving the wrong item, encountering damaged packaging, and needing to refuse a delivery is understandably disappointing. We appreciate that you documented the damage and notified our team promptly. Your refund request for the damaged item is being processed, and we are actively monitoring the remaining deliveries to ensure they arrive correctly and in proper condition. Your comments regarding warehouse handling, order verification, and delivery consistency have been shared internally for review and improvement. We value your feedback—it helps us identify where we need to do better. If you’re willing, we’d like the opportunity to make this right and restore your confidence in us. Please reach out to our customer support team directly so we can assist further. Thank you again for your honesty.

Response from Antique FarmhouseJan 19, 2026

Thank you so much for taking the time to share your experience. We truly appreciate your understanding and are glad Lori was able to assist you quickly and make things right. Customer satisfaction is very important to us, and we’re happy we could find a solution you were comfortable with. We’re grateful for your support and look forward to helping you with your next purchase!