AnswerNetReviews of answernet.com

We have had a great experience with AnswerNet year after year! The staff is attentive and continues to help us meet the needs of callers. I would recommend AnswerNet to any business that is looking for a team to take calls in a timely and respectful manner.

I experienced excellent customer service with AnswerNet as a partner. Quick responses and high-quality solutions.

Incredible Company! They offer tons of services and can handle last-minute tasks. I love them. They are an organization you can count on.

Although a few employees seemed good, the company as a whole and the entire process was a disaster. Incredibly shady and pretty sure they are a scam. Hired them initially for a new business initiative. Had issues for weeks with getting things started. the contract promised for 5 agents to be working and for the project to be completed in a matter of 3 weeks. (475 hours of calls), which was prepaid. If things went well, we intended to expand this. 4 months later, they had 1 dialer, which used up 32.25 hours, the calls they made were not good (verified by 1 person they called), and no follow ups. It crippled the business, and I had to shut things down. Talked to the management team about getting a refund for the balance, which they agreed to on zoom... and then went silent. Sent them a notice that I'd be talking to my lawyer, which got them communicating again, saying they sent it to their accounting department, but refused to give any contact for the department. Then they went silent again... Still nothing. Sent a letter from the lawyer, still nothing. They crippled the business from not following up on the contract, and now won't give back the large sum I had to prepay.

I worked for this company for about a year in a half. When I first started the company was honestly all over the place (it was owned by someone prior before answernet brought it) there was alot of unfair things going on and the employees weren't treated very well. When answernet brought the company that is when everything changed. I got a new manager by the name of Noelle this women was a God sent ! She made my time at answernet one to remember she always made sure I was ok and she made sure that she worked with my schedule when I was having trouble in my life. I will never forget her as a Manger and to this day I miss being with the company because of her. She is truly an angel 😇 Noelle is no longer in the office I was once at (I am no longer with the company)but would recommend this job to anyone looking ! The company is amazing as well and will work with you through any and every issue you have ! Noelle if you ever see this i want to thank you for being who you are and giving me the chance to work with the company ! You will never be forgotten ❤️

I needed to reach out to AnswerNet both last week and today for assistance. Jennifer Shigley has exceeded my expectations. Not only was she thorough in her help she also had to work with another department to ensure I was being helped on a different subject and she followed back up with me to see if the other department had reached out to me.

Management will increase your workload tenfold then mock you when you ask for a raise. Pay rate is far below national average and the company is more disorganized than anything. All positive reviews on this company are fabrications from a corporate echo chamber. probably management making several accounts and artificially boosting their numbers. pathetic.

I will not leave my name, but I will leave my raving comment. I am in process of interviewing with this company. THEY ARE AMAZING!!!! I am so excited at the prospect of joining this organization. Whether they select me or not, I am so appreciative for even being considered. My desire is to become an integral part. I just want people to know on the outside, that they are genuine on the inside!