Ronald H.
My company hired AnswerNet to do…
My company hired AnswerNet to do outbound lead generation calls. Prior to signing the contract, I asked the salesperson, if they had experience in our industry and the results. He stated that all their clients in our industry always renew their contract. I signed and paid their invoice, with an expected start date in two week. It took them two months to get ready to start. Once they did we were in our slow part of the year. Out of 100 marketing hours with a national average of 2% success rate they produced nothing. Not one thing. And yet felt justified in keeping 100% of the money. During the campaign we even suggested that they change to the campaign that another business in our industry was using and success with(so they said.) Again, nothing. This is what I know for sure. They lied to me about their expertise and they lied about their success in my industry. They made these misrepresentations to entice us to sign a no return contract.. Please beware of these people.
Response from AnswerNetDec 15, 2022
Mr. Hatfield, we are very sorry to hear about your experience with us. But, we really do appreciate you bringing this issue to our attention. As you can see in our other reviews, we are known for caring deeply about our customers and the success of their business. We can’t erase the past, but you have our commitment to improve the way our staff serves every client. Until then, please accept our sincerest apologies on behalf of everyone on the team. We will also reach out to you directly to listen to your concerns, as well as try to find a way to remedy the situation. Thank you for speaking up.



