AnswerNetReviews of answernet.com

Our company hired this AnswerNet for an electronic marketing campaign(email and text). I do not recommend you waste your time with these guys. I don't recall a company we engaged with ever representing its abilities as well as these guys who didn't deliver anything close to acceptable professionalism or results that could be any worse. Terrible experience.

We hired Answernet to make outbound calls and to set appointments for commercial pest control sales reps. When we hired them we were assured that our goal of 4 to 5 appointments per week was doable and so we paid them $6,000 for a block of time to make the calls. When they did not produce as they said they would the excuses started. They complained that it was a low contact list, needed to change the sales script, blah, blah, blah. I got a handfull of leads for my money. They lied to me and took my money, they will do the same for you. Buyer Beware!

This is the first time I’ve encountered a customer support center that is this unresponsive. I sent a follow-up inquiry after receiving the last reply, but I haven’t heard back for two weeks. The response time is far too slow.

I called about a issue I was having being wrongfully Charged after cancelling my subscription to my personality. I had been through this call center a few times already and had not been helped. Finally I reach RAY. He was incredibly rude, raising his voice at me, not letting me finish my sentences as though I am wasting his time because he cant find my account. I started getting aggrevated and told him I dont appreciate the attitude and would like him to dial it back. Ray cut me off raised his voice and said "its my turn to talk, I'll send you the refund" I ask Ray for his full name, he says he doesnt need to give it. I ask Ray for an employee number, he claims he doesnt have one. I ask ray for the name of his supervisor. He says he doesnt have one... fine I ask ray the name of the company he works for. He hangs up on me. I have never been compelled to write a bad review until now. Ray is Horrible, He worked the night shift.

I live in college town in Maryland. AnswerNet has a contract to accept after hour calls from residents regarding noise complaints and other non-emergency, non 911 related matters. I am a 71 year senior citizen. During a recent call to report loud music just before midnight, the operator was discourteous, dismissive and threatened to disconnect the call. The official summary of the call, which was provided to city officials at my request, described my temperament as rude. I do not agree. Someone being rude is someone else’s opinion. It is not a fact and has no business being included in a statement of findings. Unfortunately, this is not my first negative experience with AnswerNet. I would suggest to management that employees (call talkers) need more training as to how best to interact with callers who may be calling during a highly stressful time.

I’ve continued to have issues with the company call takers for sending out alarms out correctly. It seems that when we get a call for our company, the call taker does not complete the correct information from time to time, does not spell the name of the call correctly leaving us guessing sometimes what it is that the call is and where, and they hit or miss with sending alarms when received immediately. These are all items that I continually have to reach out to the supervisors of our account to remediate immediately. It is exhausting to have to continually repeat myself with the same issues time and time again, and we pay a lot of money each month for mediocre services I feel like.

Over the last 2 years the service has severely declined. Our customers experience extremely long hold times which I'm sure means potential customers hang up prior to anyone answering. In March of this year we noticed no messages coming through, after almost a week of realizing business wasn't slow and that it was our answering service, we put in a ticket. A week later the issue still wasn't fixed. I'm sure with my large volume and it taking me a week to realize the full disaster that smaller customers don't even know the problem occurred. After over a week they stated that after reaseraching my ticket that AOL and yahoo messages weren't going out yet they still didnt notify any customers. If you're a customer then check your messages or lack of from at least March 22- April 5. It took another whole week for the issue to be corrected. So for 2 weeks we weren't getting our calls due to their issues. When we asked for a 2 week refund we were told no. Needless to say we're switching to a competitor. If you're a customer be sure you check March 22 - April 5th as they had major issues they arent taking responsibility for. Robyn is the most useless employee, hopefully she'll gain you another $1000plus customer a month since she couldn't retain us with a measley credit. Bad bad business

STORY of my lost 5,000 CAD for Answer Net & their national sales manager (Greg Bloom) >>> I have been their customer for 2-3 years for telephone services, which was great. Then, I decided to pay them for representative calling services, which was a NIGHTMARE. They provided a closed!!!!! bank account and my 5,000 CAD got lost, and they did almost NOTHING to get the money back from the bank during 1 YEAR of my wasted time. Also, DON'T expect an apology from them, because they have not been tought to apologize for their DISASTEROUS mistakes. If you want to work with them, try to transfer 100 CAD first to make sure not get into this trap, because NO ONE will care about your money & time.