Esther T.
Poor Customer Service
The service did not work for us because it requires reliable cell phone service. We tried a few devices that used different services, but none would work in our area. The GPS service was almost impossible to cancel because it is hard to get in contact with the right person. Meanwhile, the monthly fee is being taken out of my account. After several months and finally blocking the payments from being taken from my account, the service is canceled. I am out a lot of money for a service I was never able to use. If you don't have reliable cell service, do not sign up for this service. Also, consider your need for prompt and efficient customer service. If this will be important to you, then you will not be satisfied with this service.
Response from AngelSenseJan 29, 2017
Hello Esther, We have received and together with the top management have reviewed your AngelSense history. We deeply apologize for the handling of your accounts and for any inconvenience that may have been caused. Unfortunately, there are limitation to GPS technology and for AngelSense to work properly we do need good cellular and GPS coverage. To overcome this limitation, AngelSense accommodates the biggest national cellular networks: AT&T, T-Mobile and Verizon and are working on expanding to more as well as combining other technological solutions to improve on the solution and to help keep children of special needs safe. After taking a closer look at your payment history and unfortunate lack of cellular and GPS coverage in your area, all the payments in 2016 were either refunded or not charged at all. We take your sincere feedback regarding our customer support very seriously as input for our constant strive to improve. Sincerely, Ruth Bronstein Customer Support Director AngelSense