AneseReviews of anese.co

5/30/24 I am updating my review. I am now sure this company is either knowingly scamming their customers or should be closed because whoever is in charge should not be. The first time I ordered from Anese nothing was out of the ordinary and I received my package as expected. I placed a second order and it took months of emails, Instagram messages and commenting on their Instagram posts for the person I spoke of in my initial review to contact me and get my order processed. In all the time that had passed all my orders had been deleted and showed I had never ordered anything, deleting a $10 coupon I had for earning points. Meg said she would give me a discount code for doing this review but never gave that to me either. When I spoke with her I had confidence that this was just some trouble they were having and it would not happen again. I placed another small order on 4/18/24 that has now also been deleted and no one will answer me to let me know what's going on. I am very understanding and patient but I've had enough. No one has ever even offered a discount to anyone I've heard of for all the inconvenience they have caused people not to mention THE MONEY! It's very expensive skin care that I do believe is a good product but they've got to re work their business practices big time or close the business. Stop stealing peoples money!!! I had some trouble with an order and had started losing hope but Meg turned it right around and got me back on track. I have a tracking number now and will continue to be a customer of anese. Their products are quality and have worked well to clear my body acne. Thank you Meg, you made my day!

My order is finally on its way!! I was worried that I would never see it due to delays, but thanks to Meg, my order was expedited and I cannot wait to get my hands on the booty scrub! I have been using Anese products since 2019 and I love them!! So happy to finally be getting tracking on my order!

I have been waiting on my order for over a month. I sent several emails that got answered with no help. Soon as I reached out here. I got my order right away.

Place my order a month ago and never got shipment information. They denied a refund. This store is a scam. Will report and dispute with my bank.

FYI do NOT buy from this company. if you have file a dispute for fraud with your bank. company does not email back for ANYTHING. Falsely advertised FAST shipping, I ordered the end of January. 3 months later and still no order nor communication. there should definitely be a lawsuit.

Might as well be a scam. I never received my item. I ordered in Feb 2024, it’s now April 2024 & still nothing, not even an update. I tried to reach out by email for help & also tried to receive a refund since I obviously not going to receive the product I paid for. I received no response. I would give them 0 stars if I could.

Don’t buy from them they have been horrible the last couple times I’ve bought from them. I’ve been a customer for over 5 years and recently they have not even responded to my requests on where my order is it is going on 2 month in April and I have sent 5-6 emails since 3/13 I made my purchase on 2/19 they are paid in full I will never buy from them again nor do I recommend them. After about 2 years with them I noticed their formula changed and had a playdough smell I still ordered bc of the rewards. But the past year 2023 and even more so this year just a bunch of liars. No responses to my emails to cancel my order and they have not responded but on 3/13 saying that they shipped it. They did not I have been checking the tracking number for 2 weeks and it only says shipping label created. Anyone can create a shipping label and they are refusing to respond there is no way to reach them. I tried reaching them on instagram since they don’t respond guess what they had me banned bc I asked where is my order? Of course you’re not allowed to let other customers know they will never see their order. I’ve contacted the FTC I am contacting the attorney general next. How do you advertise things in stock then charge for it and never send it out or respond. It doesn’t take 7 weeks to get an order shipped. By the way it still is not shipped it will be 8 weeks soon. Worst company ever seriously went to trash. And any other company lets you contact them and doesn’t refuse to give you your money back by ignoring their customers. Ignoring customers is not a defense for your company to do what they please or to be ignorant enough to act like you don’t know and to lie and say your order has shipped with a lie shipping label that’s dated from 2.5 weeks ago. CANCEL AND REFUND MY ORDER There are other companies who have what you have except they don’t steal money abd never ship a thing out. I contacted them 3/13, 3/17, 3/21, 3/25, 3/27 no response nothing

I ordered back in November 2023 for the Black Friday sale and still have not received my order. There has been no communication about the status for the four months since placing the order, and I have had to reach out myself numerous times for an update, waiting for days to hear finally hear back. With no refund policy (which I can't find stated on the website!) I will be trying to get my money back through my bank. Citing weather and supply chain issues but still taking new orders and running sales is not considerate of your customers in the slightest. I will be finding alternate products from a reputable company. I am disappointed and I won't be a returning customer after this terrible experience.