AneseReviews of anese.co

I made my last order on February 1. On February 22, I noticed my order had not yet been fulfilled which was crazy. I emailed Anese on February 22 inquiring about my package, but they could not give me any specific explanation. Just that they're "working through some challenges in our fulfillment process" and that they don't know when they can expect to ship my order. I inquired again on March 9. No reply. I inquired again this morning, March 18. No reply. Now all of a sudden my password on their site gets reset, and my order history has been completely erased. My points have also been erased. Idk what's happened to this company, but I feel like I've been scammed. Just filed a dispute to get my money back.

Ordered on February 4th. Website states it will take next day processing 5-7 days shipping. After 6 weeks, I've sent 5 emails, reached out on their social media. No responses. Currently disputing with my bank. Horrible company. I believe they simply steal the money and never ship the products.

SCAM. Ordered before with no issues. Now they won’t respond to emails, and have not shipped the product. Disputed with my credit card company. Will never purchase from them again.

Scam! Do not order from them! I placed an order in January and paid for it. The money was withdrawn from my account. One month later I had not received my order so I sent an email. I received no response. I sent another email and again no response. I log on to my Anese account and saw that my order was listed as paid but unfulfilled. The next day I logged in again and they deleted my order history and points. My order was more than $200 and they have not even had the courtesy to respond to my email and to add insult to injury, they deleted my account order history in a further attempt to mislead. If others have had similar issues, please consider filing a complaint with the California Better Business Bureau. If all of those who placed orders, paid for them, and haven’t received the order or a refund, all file complaints, maybe it will be taken seriously.

So disappointed with this company. I had been a regular customer for 3 years until this January when things clearly went downhill fast. Refusal to cancel or refund orders, even if the request was within hours of the order. I have never had a company decline to refund an order that hasn't shipped. That is unheard of. Even for a "small" business. Now they are refusing to refund for orders they are unable to fulfill months later and will not respond to any customer service emails. They will not respond to social media messages. Noticed today that the original website does not work properly, and they have changed their website address. Very shady things happening and I hope they make things right. Judging by the number of people who have experienced the same, it looks like a class action lawsuit is on the horizon. Disgraceful.

Never shipped. I placed an order two weeks ago and nothing. No response via email either.

Feb 6 I bought $59 worth of product and have yet to receive. I have sent 3 emails requesting info on the status and also chatted with someone on Messenger. I’d attach a screenshot if I could. On Feb 23 they said “…sorry…. the team is on it and will be a week or sooner….once an order is placed, we can’t do cancellations or refunds. It helps keep things smooth for everyone…” And since then I can no longer send messages through Messenger and can’t get my money back. Horrible company, don’t fall for the ads!

Ordered on January 31st and company has yet to respond to my multiple requests for refund. The order hasn’t even shipped yet and it’s March 6th. Hundreds of others are having this issue and they just keep deleting the comments from their socials.