ANCHEERReviews of ancheer.shop

We have put over hundreds of miles on our bikes so far. I have recommended to multiple friends and always got smile when they came back around the block. 5 out of five stars would recommend

UPDATE- it has now been five days since this issue of my new bike not working properly was sent to senior service management. Have not heard anything directly from senior service management. Emailed once again and received a response now saying that my potential replacement part that may or may not fix the problem will now be delayed until September, which will bring us to about three months since I received my bike that does not work properly. This is beyond frustrating. Wish I could talk to an actual person. This customer service is the worst I have experienced ever. Bike arrived damaged. There was no cap cover on the rear wheel and the wires are loose causing an error code that won’t allow speed to change. I have attempted to correct this issue with customer service many times and only received back poorly worded emails that all said the same thing that they were going to try to get me a replacement part, but that it would not arrive for at least a month. I have now had the bike for seven weeks and it still does not work properly and I am still waiting for an unknown amount of time for the replacement part that may or may not fix my bike. Cannot talk to a person in service department to try to correct this issue. Very poor customer service.

The front forks are loose and they don't have any way to titen them with out a press no nut on the goss neck like normal bikes

Order was easy. Even customer service was good as I had an issue with fence and they are sending a new one. The bikes themselves so far are great and work as advertised. Only put 50 miles on them but so far so good.

Good communication. Only wished I could have exchanged rather than received a refund and then have to reorder. Also had to pay nearly $50 for shipping to return item.

1. Firstly, the order process was easy. The bike arrived on the specified date, June 27th. 2. My son and I put it together on June 28th. Straight out of the box, we noticed some issues... - Sticker on the rim seems to be scratched off. Pic attached. - Tires were dusty. - Front fork - right side, was bruised. Pic attached. 3. The instruction manual that came with the bike, was not very clear and specific to this model. However, the assembly video attached to my order was helpful. It took us about 1.5 hours to put together. 4. In either case, it does not explain that the front disk brake...has some plastic in the middle. The only way to remove it, is to loosen the disk brakes. This took us a long time to figure out. Then, the plastic fell out...the tire slid in easily. This usually messes with the wheel alignment.

I already did over 280 miles on this bike in a month some with and some without power, both ways it does awesome job. It rides pretty good, front suspension does make me comfortable and the gears help me climb hills easy. So I would recommend any one who wants to challenge themselves on riding long to have this. It gives me confidence to ride longer with the assistance of battery power. Over all a good choice of mine

When I took the bike out of the box, the front fender was broken