BikeExchange Reviews | Read Customer Reviews of bikeexchange.com

BikeExchangeReviews of bikeexchange.com

4.2147 reviews
Bicycles
829 Riverside Dr., Asheville, North Carolina

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BikeExchange

About BikeExchange

At BikeExchange, we make it easy, safe, and smart to buy bikes online. As the leading global marketplace for bicycles, cycling gear, and accessories, we connect riders with thousands of trusted bike retailers and brands, all in one convenient online platform.Since 2007, millions of cyclists—beginners and pros alike—have used BikeExchange to find the perfect bike. Whether you’re searching for a road bike, mountain bike, e-bike, gravel bike, or kids' bike, our intuitive search tools and detailed product listings help you compare models, prices, and sellers with ease.Our mission is simple: to make buying a bike online as seamless as possible. With verified sellers, competitive pricing, expert guides, and secure checkout options, BikeExchange takes the guesswork out of purchasing a bike online. You’ll find top cycling brands like Specialized, Trek, Giant, Cannondale, Scott, and many more—ready to ship straight to your door or available for in-store pickup.We offer a wide selection of new bikes online, buyer protection and trusted payment methods, fast delivery options, and transparent seller ratings and reviews.Shopping for a bike has never been easier. Whether you’re upgrading your ride, buying your first bike, or just browsing, BikeExchange helps you do it all—quickly, confidently, and from anywhere.Join the growing community of riders who trust BikeExchange to help them find and buy bikes online in 2025. Your perfect ride is just a few clicks away.

BikeExchange (bikeexchange.com) has 147 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: bikeexchange.com
Website: bikeexchange.com
Category: Bicycles
Location: Asheville, North Carolina
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 37% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BikeExchange reviews

147 approved reviews, newest moderated first

Tom F.
Oct 17, 2026
My bike purchase through BikeExchange…
My bike purchase through BikeExchange couldn’t have been any easier. Brendon led me through the purchase and payment processes. Thanks!
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Jeff P.
Oct 16, 2026
Product Not As Listed On BE
The bike on Bike Exchange was listed as “new, in box, with full warranty”. The actual bike was a previous rental bike from a shop in Florida. The only reason this is not one star is because the bike shop was very professional and understanding, and the whole cancellation went smooth.
Response from BikeExchangeOct 16, 2026
We sincerely apologize for the inconvenience. Unfortunately, this bike should not have been listed on the BikeExchange marketplace. We instruct all sellers to list only brand-new bikes, but this bike was incorrectly categorized as new. As an online marketplace, BikeExchange syncs inventory and publishes listings on behalf of independent bike shops nationwide. We’re glad the discrepancy in the bike’s condition was identified and that we were able to issue a refund. We hope this experience doesn’t discourage you from shopping with BikeExchange in the future. If there’s anything we can do to assist with a future purchase, we’d be happy to help!
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Urias
Oct 16, 2026
Ghost stock issues
Unfortunately, both, BikeExchange and the bike shop showed a bike as available and it took several days to come and say it was no longer available.
Response from BikeExchangeOct 16, 2026
We sincerely apologize for the inconvenience. At BikeExchange, we do our best to monitor and maintain the most accurate inventory possible. However, occasionally, there is a discrepancy in the sellers inventory which gets reflected on our end. We’re very sorry that the bike you were interested in was unavailable. As soon as we became aware of the issue, we processed a refund for your purchase. Thank you for your understanding. Please don’t hesitate to reach out if there’s anything else we can help you with in the future!
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Janine H.
Oct 15, 2026
They were great
They were great. Problem solved. I trust them
Response from BikeExchangeOct 16, 2026
We're happy to help and enjoy the new bike!
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Ryan M.
Oct 2, 2026
Fast delivery
Fast delivery, bike was as described
Response from BikeExchangeOct 2, 2026
Happy to hear it! Enjoy the new bike!
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Matthew C.
Oct 2, 2026
Stellar service …
I looked for a particular bike on sale The only one available in my size was offered by bike exchange from a bike shop in Utah; they arranged the shipping I sent the money and the whole process was seamless and excellent; the bike arrived today. It took me exactly 7 days from the order to the arrival and pick up of the bike.
Response from BikeExchangeOct 2, 2026
Yay! We're glad we could make it happen for you. Enjoy the new bike!
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David
Sep 29, 2026
1st bike in about 40 years
New to mountain biking and did so much research. I was able to compare bikes and fitment all right here on BikeExchange. I chose the Norco Charger A2 size small for its equipment, upgradability, and price. My bike came from Ski Valley Bike, Board, Ski and Skate. Luckily they repackaged it very well with extra cardboard wrapped and taped to protect my investment. Because someone at UPS on the other hand could care less. I only had one good scrape on the end of a crank arm. Not a bid deal because that gonna happen while riding. Minor assembly was required and I am riding now. Thank you BikeExchange for making this possible.
Response from BikeExchangeOct 2, 2026
Welcome to mountain biking! We have a feeling you'll love it!
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Kelly
Sep 26, 2026
Fast shipping
Fast shipping! Bike looks great.
Response from BikeExchangeOct 2, 2026
Love a good looking bike. Enjoy!
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