Renee L.
No one is in customer service to talk…
No one is in customer service to talk to you about issues with their products. I would like to return a bike and exchange for another but there is no one to discuss this with. Our bike arrived with box all beat up and an issue with the bike tire. We would like an option to return it and upgrade it to a better bike but there is no one to discuss this with to determine what it would cost us.
Response from ANCHEERMay 25, 2026
Dear Renee Laporte, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused by the condition of the bike upon delivery and the issue with the tire. We understand how frustrating this situation must be, and we are here to assist you. Regarding your request to return the bike and upgrade to a better one, we would like to assure you that we are committed to resolving this matter to your satisfaction. To proceed, please kindly provide us with the following information: 1. Your order number or proof of purchase. 2. A brief description of the condition of the bike upon arrival, along with photos of the damaged box and tire (if possible). Once we receive these details, our customer service team will promptly review your case and provide you with options for the return and upgrade, including the costs involved. We aim to respond within 24 hours on business days. In the meantime, reach out via email at [email protected]. Thank you for your understanding and support! ANCHEER Customer Service Team Contact Information: Customer Service Email: [email protected]