ANCHEERReviews of ancheer.shop

Response from ANCHEERSep 16, 2026

Dear Bart Hebert, You have a bike you can't ride, and we made you feel it was your phone's fault. It wasn't. Our support inbox rejects large attachments and the HEVC/H.265 format Samsung records by default — that's a defect in our intake system, and asking you to work around it was wrong. The phone line is equally inexcusable. A dead bike shouldn't also need a working ticket number to get help. Here's what I'm doing now, so you don't have to fight two broken channels at once: No video required. Your order number and the symptom are enough. I'm authorizing the [replacement parts / prepaid return + full refund] today — whichever you prefer. If you ever do want to send a file: photos, or a link from Google Drive/Dropbox, work fine. But you don't need to. Direct line to me: reply to [email protected] with subject "[Order #]" and a real person answers the same day. I'm also reporting the (626) 688-9296 line as unreachable and the attachment filter as broken, because the next customer shouldn't hit this either. Sorry for the runaround. Let me get you riding. Best regards, ANCHEER Customer Service Team Contact Information: Customer Service Email: [email protected]

Response from ANCHEERSep 16, 2026

Dear Greg Otten, Four years of rides, ended by one burnt board — and us telling you we can't supply it. I understand why that feels like throwing the whole bike away, and I'm sorry we handed you that answer. Here's the honest part: the original controller for your model is discontinued, so I can't ship you that exact box. But a burnt controller almost never means a dead bike. They're spec-matched, not brand-locked — voltage, amperage, wattage, plug pin count. A compatible unit is usually a $40–$90 part, and most people who thought they'd lost their bike have kept riding for years after. So let me try to save it before you scrap it: Email [email protected] with subject "[Order #] — controller" and attach one clear photo of the sticker on the controller (it lists V / A / W) plus a photo of the plug. Our tech team will spec-match a compatible unit and tell you exactly what to order — no video needed, photos are fine. If we can't match it, I'll say so plainly, and you'll get a [30% trade-in credit / $50 voucher] toward a current model whose parts we do stock. You shouldn't have to bin a bike over one component. Let's find out if it's fixable first. Best regards, ANCHEER Customer Service Team Contact Information: Customer Service Email: [email protected]

Response from ANCHEERSep 16, 2026

Dear Jj Ruiz, Please stop riding this bike until the brakes are checked. I mean that literally, not as a line — a bike that can't stop in a straight line is a hazard on a hill or in traffic, and you deserve better than a coupon for that. At 15 mph you should be stopping in roughly 4–6 meters. Ten seconds means something is wrong and adjustable. Also, on your other points — you're right on all of them: Manual: the generic sheet that shipped with your box is wrong for this model. Reply with your order number and I'll send it directly. Loose hardware: please torque-check the wheel axles, stem/fork bolts and fender brackets this week; a threadlocker on the fender and rack bolts fixes the vibration-back-off problem. Any bracket that's deformed or stripped, I'll replace free. Suspension: honestly, this is an entry-level coil spring fork with preload adjustment only — no damping control. It's adequate for pavement and gravel, not real mountain trail. I won't pretend otherwise. Email me at [email protected], subject "[Order #] — brakes", and I'll get the brake fix moving today. You don't need to film anything; photos are fine. Best regards, ANCHEER Customer Service Team Contact Information: Customer Service Email: [email protected]