ANCHEERReviews of ancheer.shop

I purchased a treadmill in late February of 2023. its now early August and the treadmill stopped working when I turn it on I only get a rapid beeping. no lights, no error code. nothing. I called Ancheer support and they told me that someone would get back to me in 48 hours. after 2 more calls and 6 more days, nothing. They are horrible!!! DO NOT BUY PRODUCTS FROM THESE PEOPLE> THEY DO NOT HONOR WARRANTIES OR EVEN GET BACK TO YOU. I now have a $230 paper weight.

Customer service is awful Still trying to get a replacement battery for my bike which was recalled due to a health and safety fault(fire hazard). Ongoing now for 4 months. Still not provided a solution or answer

The customer services is bonkers. I'm trying to get a replacement for a recalled battery for an e-bike (the previous model literally caught fire), and I'm at 25 emails trying to get them to send me a new one. I thought I was talking to a bot at first, but I realise now that it is a human who has been instructed to stall and delay. A sample: I sent them an email 2 days ago (email #23). They respond this morning saying: "We will arrang [sic] the new battery for you once your battery is recycled. Waiting for your reply and confirm [sic]." I replied to their last email within 30 seconds saying "yes, please send," and got a reply a few hours later "So apologize for I am not in the office now." Gahhhh!

I have had a great experience with the Ancheer customer service and technical team. I had a huge problem and they helped me problem-solve and resolve it with professional compassion !!! They’re great and went above and beyond to make me happy and help me !!! Tysm guys ;)

You'll never get any spare parts, don't do it.

Ancheer Company are theives the customer service is horrible my battery died within warranty time n they gave us the run around and never gave us a new battery no help at all u do not recommend this company to anybody and chk (BBB) Better Business Bureau 1st B4 U buy anything from them

Bikes are fine just a rebrand of a frame most cheap companies do it but avoid ancheer their support is disgusting and i am raising a legal complaint against them, battery stopped working and with 3 months of warranty left i contacted them about it and they have been playing around with me delaying since june last year i raised an issue within the 12 month warranty period for the battery and they have failed and failed to provide any adequate solution and are now asking me to buy a 3rd party one from amazon when after 5 months of emails they told me they will try send one out, told me to wait 3 months for stock and they now telling me its outside warranty repeating previous messages.

ive had my bike for about a year now, still works fine only a small problem with the battery, nothing hard too fix but eventually the spokes on my back wheel gave out leaving me a choice of buying new ones from the ancheer shop, i waited the recommended time no emails so after about a week i emailed customer service in which they tried directing me too amazon so i emailed them again with my order information then being told its out of stock how is it out of stock when it clearly shows that it isn't!?!? their bikes aren't that bad but do not waste your time with customer support concerning new parts, they will most likely do the same thing they did too me!!!