anceltech.comReviews of anceltech.com

Response from anceltech.comJul 10, 2026

Dear David, Thank you for your feedback, and we apologize for the delayed response, as we only recently gained access to manage and respond to reviews on this Trustpilot page. We're sorry to learn that you experienced difficulties accessing the update website and setting up your FX2000. We understand how frustrating it must have been when you were unable to download the required software and get started with your device. Providing reliable technical support is very important to us, and this is not the level of product quality, technical support, or customer service we strive to provide. Although some time has passed since your original review, we'd still welcome the opportunity to better understand what happened and see if we can help. If you're willing, please provide your email address using Trustpilot's "Request information" feature, and our customer support team will proactively contact you to review your case. Thank you for bringing this to our attention. We appreciate the opportunity to assist you. Kind regards, The ANCEL Support Team

Response from anceltech.comJul 10, 2026

Dear Ernstl Hinterbauer, Thank you for your feedback, and we apologize for the delayed response, as we only recently gained access to manage and respond to reviews on this Trustpilot page. We're sorry to hear about your experience and understand how disappointing it must have been. We also regret that you felt unsupported during the warranty process. Providing reliable products and responsive customer support is very important to us, and this is not the level of product quality, warranty service, or customer support we strive to provide. Although some time has passed since your original review, we'd still welcome the opportunity to better understand what happened and see if we can help. If you're willing, please provide your email address using Trustpilot's "Request information" feature, and our customer support team will proactively contact you to review your case. Thank you for bringing this to our attention. We appreciate the opportunity to assist you. Kind regards, The ANCEL Support Team

Response from anceltech.comJul 10, 2026

Dear Steph, Thank you for your feedback, and we apologize for the delayed response, as we only recently gained access to manage and respond to reviews on this Trustpilot page. We're sorry to learn that your experience with the diagnostic tool did not meet your expectations. We understand your disappointment regarding the functions you mentioned, including document access, diagnostic record export, and actuator testing. Providing reliable products and technical support is very important to us, and this is not the level of product performance or customer support we strive to provide. Although some time has passed since your original review, we'd still welcome the opportunity to better understand your experience and see if we can help. If you're willing, please provide your email address using Trustpilot's "Request information" feature, and our customer support team will proactively contact you to review your case. Thank you for bringing this to our attention. We appreciate the opportunity to assist you. Kind regards, The ANCEL Support Team

Response from anceltech.comJul 10, 2026

Dear Cristi, Thank you for your feedback, and we apologize for the delayed response, as we only recently gained access to manage and respond to reviews on this Trustpilot page. We're sorry to learn that you experienced difficulties registering your device and were disappointed with the support you received. We understand how frustrating that must have been. Providing reliable products, warranty service, and customer support is very important to us, and this is not the level of service we strive to provide. Although some time has passed since your original review, we'd still welcome the opportunity to better understand what happened and see if we can help. If you're willing, please provide your email address using Trustpilot's "Request information" feature, and our customer support team will proactively contact you to review your case, including the registration issue and warranty inquiry. Thank you for bringing this to our attention. We appreciate the opportunity to assist you. Kind regards, The ANCEL Support Team

Response from anceltech.comJul 10, 2026

Dear Patrick Beagles, Thank you for your feedback, and we apologize for the delayed response, as we only recently gained access to manage and respond to reviews on this Trustpilot page. We're sorry to hear about your experience with your X6 and understand how disappointing it must have been when the original tablet stopped working. We also noticed that the software was installed on a different Android tablet. Please note that the X6 software is designed to run on the original device, and installing it on other Android tablets may result in compatibility or software update issues. Providing reliable products, warranty service, and technical support is very important to us, and this is not the level of experience we strive to provide. Although some time has passed since your original review, we'd still welcome the opportunity to better understand your case and see if we can help. If you're willing, please provide your email address using Trustpilot's "Request information" feature, and our customer support team will proactively contact you to review your case. Thank you for bringing this to our attention. We appreciate the opportunity to assist you. Kind regards, The ANCEL Support Team