anceltech.comReviews of anceltech.com

Response from anceltech.comJul 9, 2026

Dear Customer, Thanks for your review, and we sincerely apologize for the delayed response. We only recently registered and claimed this Trustpilot page, so we've only just been able to view and respond to customer reviews. We hope this explains why you're only hearing from us now. We're very sorry to hear about your experience. The service you described is not the standard we aim to provide. We'd like to better understand which website or support channel you contacted, as we do not direct customers to paid third-party Q&A services for product support. We have just contacted you using Trustpilot's "Request information" feature. If you could provide a few more details, our customer care team will review your case as a priority and work with you to provide the correct compatibility information and appropriate assistance. We appreciate your feedback and hope to have the opportunity to make things right. Warm regards, The ANCEL Team

Response from anceltech.comJul 9, 2026

Dear Customer, Thanks for your feedback, and we sincerely apologize for the delayed response. We only recently claimed this Trustpilot page and have only just been able to view and respond to previous reviews. We're very sorry to hear about your experience. The confusion regarding the product, the support channel, and the communication you received is certainly not the experience we want our customers to have. We also apologize if our service came across as unhelpful or discourteous. We have just contacted you using Trustpilot's "Request information" feature. If you could share a few more details, such as the X6 model and the support channel you contacted, our customer care team will investigate the situation, verify the compatibility issue, and work with you to find an appropriate solution. Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to restore your confidence in ANCEL. Warm regards, The ANCEL Team

Response from anceltech.comJul 9, 2026

Dear Bob Villa, Thanks for your feedback. We apologize for the delayed response, as we only recently claimed this Trustpilot page. We're sorry to hear that your device stopped working and that you were disappointed with our customer service. We have just contacted you using Trustpilot's "Request information" feature. If you could provide your order details and where the product was purchased, our customer care team will review your case, verify the applicable warranty policy, and do our best to help resolve the issue. Kind regards, The ANCEL Team

Response from anceltech.comJul 9, 2026

Sehr geehrter Herbert, vielen Dank für Ihr Feedback. Wir entschuldigen uns für die verspätete Antwort, da wir diese Trustpilot-Seite erst kürzlich übernommen haben. Es tut uns sehr leid, von Ihren Erfahrungen zu hören. Dies entspricht nicht unserem Anspruch an Produktqualität und Kundenservice, und wir verstehen Ihren Ärger bezüglich Garantie, Rückerstattung und mangelnder Kommunikation. Wir haben Sie soeben über die Funktion „Informationen anfordern“ von Trustpilot kontaktiert. Bitte teilen Sie uns Ihre Bestelldetails mit, damit unser Kundenservice-Team Ihren Fall prioritär bearbeiten, den Status Ihrer Rückerstattung überprüfen und gemeinsam mit Ihnen eine faire Lösung finden kann. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir freuen uns über die Gelegenheit, die Angelegenheit zu klären. Mit freundlichen Grüßen, Das ANCEL-Team

Response from anceltech.comJul 9, 2026

Dear Customer, Thanks for your feedback, and we apologize for the delayed response. We only recently claimed this Trustpilot page. We're sorry to hear that the DP500 did not meet your expectations and that you were disappointed with the support you received. We have just contacted you using Trustpilot's "Request information" feature. If you could provide your vehicle details and order information, our customer care team will review your case, verify the compatibility and the functions you were trying to perform, and do our best to find a suitable solution. Thank you for bringing this to our attention. We appreciate the opportunity to assist you. Kind regards, The ANCEL Team

Response from anceltech.comJul 9, 2026

Dear Customer, Thanks for your feedback. We apologize for the delayed response, as we only recently claimed this Trustpilot page. We're sorry to hear about the difficulty activating your XD7 and the lack of response you experienced. However, we would like to clarify that the XD7 is not an ANCEL-branded vehicle diagnostic device. We believe you may have contacted the wrong brand. Kind regards, The ANCEL Team

Response from anceltech.comJul 9, 2026

Dear Customer, Thanks for your feedback. We apologize for the delayed response, as we only recently claimed this Trustpilot page. We're sorry to hear that you were disappointed with both our customer support and the HGV coverage of your device. We have just contacted you using Trustpilot's "Request information" feature. If you could provide your device model and a few more details, our customer care team will proactively reach out to you, review your case, and do our best to assist you. Kind regards, The ANCEL Team

Response from anceltech.comJul 9, 2026

Dear Customer, Thanks for your feedback. We apologize for the delayed response, as we only recently claimed this Trustpilot page. We're sorry to hear about your experience. This is not the level of product quality or customer support we strive to provide. We have just contacted you using Trustpilot's "Request information" feature. If you could let us know the platform where you purchased the scanner and the product model, our customer care team will proactively reach out to you, review your case, and do our best to help. Kind regards, The ANCEL Team