Kracker
Customer Service????
First off the scanner is awesome. I work on small vehicles, to heavy trucks, to heavy equipment and it is as capable as any of the higher end scanners I've used. Im on the 3rd tablet in 3 years or so due to the screens cracking. Crack a screen you have an expensive paper weight. The first screen cracked the night I received it. I put in a few programs and put it in it's box. Woke up to the first paper weight. They replaced it, no problems. A few months ago opened the box to the next paper weight. It was out of warranty so I purchased a new one. Paid another 20 bucks because"I purchased the incorrect scanner", even though I told them I wanted what I had. At that time I was told they would set it up and have it ready to go. Later I received an email telling me me it would be 200 bucks to program it. Whoa, back up their Junior. We hashed it out for weeks but finally received programmed. BTW, communication is one email a day. You send it when they are sleeping they answer when you are sleeping. Takes a while to iron out issues. Pretty piss poor. Its been months without a tool you need pretty much every day. They didn't put the info needed to register and get it up and running in the box. That was a few days of emails. "Its in the box". "No it isn't ". That's 2 days of communication right there. Anyway, got it up and going to find out it won't Bluetooth to the VCI. Still won't connect even after doing everything they said. This is long winded but I jump on that soapbox when Im pissed and have something to say.
Response from anceltech.comJul 6, 2026
Dear Customer, Thanks for your review, and we're sorry for the late reply—we only recently claimed this Trustpilot page. We're pleased to hear that our scanner has been helpful for servicing everything from small vehicles to heavy equipment. At the same time, we're truly sorry that your experience with our product and support did not meet your expectations. We sincerely apologize for the issues you encountered, including the cracked screen, communication delays, setup difficulties, and Bluetooth connectivity problem. We understand how frustrating this has been. Your feedback has been shared with our product team as we continue working to improve both our products and customer support. We have just contacted you using Trustpilot's "Request information" feature. If you could provide a few more details, our customer care team will review your case as a priority and do everything possible to resolve the connectivity issue and get your device working properly. Thanks again for your valuable feedback. We appreciate the opportunity to improve and hope to regain your trust. Warm regards, The ANCEL Team