anceltech.comReviews of anceltech.com

Response from anceltech.comJul 10, 2026

Sehr geehrter Kunde, vielen Dank für Ihr Feedback. Wir entschuldigen uns für die verspätete Antwort, da wir erst seit Kurzem Zugriff auf die Verwaltung und Beantwortung von Bewertungen auf dieser Trustpilot-Seite haben. Es tut uns leid, von Ihren Erfahrungen zu hören. Aufgrund der Informationen in Ihrer Bewertung scheint der AutoPhix 7110 jedoch kein Produkt von ANCEL zu sein. Daher können wir nicht bestätigen, ob Ihr Fall mit einem Kauf bei ANCEL zusammenhängt. Sollte sich Ihre Bewertung auf ein Produkt oder eine Bestellung von ANCEL beziehen, gehen wir der Sache gerne nach. Wir haben Sie über die Funktion „Informationen anfordern“ von Trustpilot kontaktiert. Bitte teilen Sie uns Ihre Bestelldetails und das Produktmodell mit, damit wir den Sachverhalt untersuchen und Ihnen bestmöglich helfen können. Mit freundlichen Grüßen, Ihr ANCEL-Support-Team

Response from anceltech.comJul 10, 2026

Hi Vdub Garage, Thank you for your feedback, and we apologize for the delayed response, as we only recently gained access to manage and respond to reviews on this Trustpilot page. We're sorry to hear about your experience and understand your concerns regarding the software updates for your V6. This is certainly not the experience we want our customers to have. We have just contacted you using Trustpilot's "Request information" feature. If you could provide your order details and any relevant information, our customer support team will review your case, including the product purchased and the information provided at the time of purchase, and do our best to assist you. Thank you for bringing this to our attention. We appreciate the opportunity to review your case. Have a good day! Kind regards, The ANCEL Support Team

Response from anceltech.comJul 10, 2026

Dear Customer #KEL405A, Thank you for your feedback, and we apologize for the delayed response, as we only recently gained access to manage and respond to reviews on this Trustpilot page. We're sorry to hear about the difficulties you experienced when trying to register and update your AD530. We understand how frustrating it can be when you're unable to complete the setup process. We have just contacted you using Trustpilot's "Request information" feature. If you could provide your order details and the serial number of your AD530, our technical support team will help you register your device, check the update issue, and ensure you're using the correct update resources. Thank you for bringing this to our attention. We appreciate the opportunity to assist you. Have a good day！ Kind regards, The ANCEL Support Team

Response from anceltech.comJul 10, 2026

Dear Russell Evans, Thank you for your feedback, and we apologize for the delayed response, as we only recently gained access to manage and respond to reviews on this Trustpilot page. We're sorry to hear about your experience with your X6HD and the support you received. This is not the level of service we strive to provide. If you're still experiencing any issues or need further assistance, please reply to our message through Trustpilot's "Request information" feature with more details. Our technical support team will be happy to assist you. Thank you for bringing this to our attention. We appreciate the opportunity to help. Kind regards, The ANCEL Support Team

Response from anceltech.comJul 10, 2026

Dear David, Thanks for your feedback, and we apologize for the delayed response, as we only recently gained access to manage and respond to reviews on this Trustpilot page. We're very sorry to hear about your experience with your X7 and the frustration caused throughout the support process. This is certainly not the level of product quality or customer service we strive to provide. Although some time has passed since your original review, we'd still appreciate the opportunity to review your case. If you're willing, please provide your email address using Trustpilot's "Request information" feature, and our customer support team will proactively contact you to investigate your case and do our best to assist. Thank you for bringing this to our attention. We appreciate the opportunity to help. Kind regards, The ANCEL Support Team

Response from anceltech.comJul 10, 2026

Dear Ben, Thank you for your feedback, and we apologize for the delayed response, as we only recently gained access to manage and respond to reviews on this Trustpilot page. We're sorry to hear about your experience with your device. We understand how frustrating this must have been, especially when you expected support under the warranty. This is not the level of warranty service, product quality, or customer support we strive to provide. Although some time has passed since your original review, we'd still appreciate the opportunity to better understand what happened and provide any assistance we can. If you're willing, please provide your email address using Trustpilot's "Request information" feature, and our customer support team will proactively contact you to review your case. Thank you for bringing this to our attention. We appreciate the opportunity to assist you. Kind regards, The ANCEL Support Team

Response from anceltech.comJul 10, 2026

Dear Steve Cox, Thank you for your feedback, and we apologize for the delayed response, as we only recently gained access to manage and respond to reviews on this Trustpilot page. We're sorry to hear about your experience with your HD3400 and the support you received. This is not the level of product quality and technical support we strive to provide. Although some time has passed since your original review, we'd still appreciate the opportunity to better understand the issue and see if we can help. If you're willing, please provide your email address using Trustpilot's "Request information" feature, and our customer support team will proactively contact you to review your case. Thank you for bringing this to our attention. We appreciate the opportunity to assist you. Kind regards, The ANCEL Support Team

Response from anceltech.comJul 10, 2026

Dear kyis ali, Thank you for your feedback, and we apologize for the delayed response, as we only recently gained access to manage and respond to reviews on this Trustpilot page. We're sorry to learn that you weren't able to complete the key programming with your DP500 and that you didn't receive the support you expected. We understand how frustrating that must have been. Providing reliable technical support is very important to us, and this is not the level of product quality, technical support, or customer service we strive to provide. Although some time has passed since your original review, we'd still welcome the opportunity to better understand what happened and see if we can help. If you're willing, please provide your email address using Trustpilot's "Request information" feature, and our customer support team will proactively contact you to review your case. Thank you for bringing this to our attention. We appreciate the opportunity to assist you. Kind regards, The ANCEL Support Team