anceltech.comReviews of anceltech.com

Response from anceltech.comJul 6, 2026

Hi Matt Pearce, Thank you for your feedback, and we apologize for the delayed response, as we only recently gained access to manage and respond to reviews on this Trustpilot page. Thank you for choosing ANCEL and for sharing your experience. While we're pleased that you recognized the value of our device, we're truly sorry to hear about your disappointment with the shipping cost and delivery experience. We understand how frustrating it would be if the shipping service did not meet your expectations. This is not the level of customer support we strive to provide. Your feedback is valuable to us and helps us continue improving both our communication and overall customer experience. Although some time has passed since your original review, we'd still appreciate the opportunity to learn more about your experience. If you're willing, please provide your email address through Trustpilot's "Request information" feature, and our support team will proactively contact you to better understand what happened and see if there's anything we can do to help. Thank you again for your honest feedback. We appreciate the opportunity to improve. Have a great day! The ANCEL Support Team

Response from anceltech.comJul 6, 2026

Dear Sunil, Thank you for updating your review and sharing the email thread—we truly appreciate it. First, a note on our late response: we only recently became aware of our Trustpilot page and officially claimed it yesterday. We were unable to respond to any reviews until we had claimed the page, so your review was among the first we addressed as soon as we were able. While this doesn't excuse the delay, we hope it explains why you're only now hearing from us directly. We also want to clarify a key point: the support team you originally contacted was a brand-authorized reseller's support channel, not ANCEL's official technical support team. That is why they kept referring you back to your reseller—they simply do not have the authority or technical resources to resolve firmware and update issues directly. We sincerely apologize for the runaround this caused. We have now escalated your case to our official ANCEL support team, and we have already sent you a follow-up email from our official support address. We hope this can help make up for the frustrating experience you had. Please check your inbox (and spam folder) for our message. We are here to help. Sincerely, The ANCEL Team

Response from anceltech.comJul 10, 2026

Dear Steph, Thank you for your feedback, and we apologize for the delayed response, as we only recently gained access to manage and respond to reviews on this Trustpilot page. We're sorry to learn that your experience with the diagnostic tool did not meet your expectations. We understand your disappointment regarding the functions you mentioned, including document access, diagnostic record export, and actuator testing. Providing reliable products and technical support is very important to us, and this is not the level of product performance or customer support we strive to provide. Although some time has passed since your original review, we'd still welcome the opportunity to better understand your experience and see if we can help. If you're willing, please provide your email address using Trustpilot's "Request information" feature, and our customer support team will proactively contact you to review your case. Thank you for bringing this to our attention. We appreciate the opportunity to assist you. Kind regards, The ANCEL Support Team

Response from anceltech.comJul 10, 2026

Dear Patrick Beagles, Thank you for your feedback, and we apologize for the delayed response, as we only recently gained access to manage and respond to reviews on this Trustpilot page. We're sorry to hear about your experience with your X6 and understand how disappointing it must have been when the original tablet stopped working. We also noticed that the software was installed on a different Android tablet. Please note that the X6 software is designed to run on the original device, and installing it on other Android tablets may result in compatibility or software update issues. Providing reliable products, warranty service, and technical support is very important to us, and this is not the level of experience we strive to provide. Although some time has passed since your original review, we'd still welcome the opportunity to better understand your case and see if we can help. If you're willing, please provide your email address using Trustpilot's "Request information" feature, and our customer support team will proactively contact you to review your case. Thank you for bringing this to our attention. We appreciate the opportunity to assist you. Kind regards, The ANCEL Support Team