Paige
I had purchased from ana luisa last…
I had purchased from ana luisa last year, and decided to add to my collection this year again. To be honest I think the items are slightly overpriced, but what disappointed me most was that it will set me back $40.49 to ship the earrings back through DHL. Customer service response is pretty prompt, but the returns policy just definitely deters me, as you can't try the jewelry prior to purchasing.
Response from Ana LuisaDec 12, 2022
Hi Paige, So sorry to hear that your recent order didn't work out! We'll make sure to share your feedback with our teams here for future improvements. As for returns, we're currently unable to provide free returns for our international customers as our warehouse is based in the US. It's something we're hoping to offer in the near future. We apologize for the inconvenience caused by this. Thank you again for taking the time to share your feedback. We really do appreciate hearing from our customers as it helps us to make the necessary changes to improve our quality and service. Warmly, Ana Luisa Customer Love Team