Ana LuisaAna Luisa crafts high-quality, affordable jewelry essentials that stack up to real life. Tarnishproof, water-resistant, hypoallergenic: our pieces are engineered to withstand daily wear and are designed to be the foundation of your daily stack. Like your favorite pair of denim or trusty white tee—Ana Luisa is your jewelry uniform.
Ana Luisa (analuisa.com) has 693 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Tito R.
You send me an broken item and haven’t been replaced
Response from Ana LuisaMay 5, 2026
Hi Tito - We're happy we could get a replacement order headed your way free of charge. We appreciate your patience and look forward to making things right! Please do not hesitate to contact our team via email or live chat if you need anything else.
Mike
Stay as far away from Ana Luisa as possible. This company operates less like a jewelry brand and more like a high-tech scam designed to drain your bank account through predatory "membership" tactics and relentless harassment. The AL Luxe "Trap" After making a purchase, I was surreptitiously enrolled in their "AL Luxe" membership, which carries a staggering fee of nearly $50.00 per month. While they claim this is disclosed at checkout, it is clearly buried to trick customers. I have no memory of opting in, nor was there a clear way to opt out during the transaction. Even worse, their "payment confirmation" system feels intentionally deceptive. They sent my subscription notification in the middle of the night, claiming I had only one hour to cancel before being charged. It’s a blatant attempt to catch people while they’re sleeping so the company can pocket the fee. Harassment and Legal Violations The marketing tactics are nothing short of invasive: • Inundation: I have been flooded with spam emails and texts. • Ignoring Opt-Outs: Most disturbingly, they continue to send text messages even after I officially opted out and explicitly told them to stop. This isn't just annoying; it’s a violation of federal law regarding consumer telecommunications. Final Verdict Ana Luisa is a business built on deceptive practices rather than providing a meaningful service or quality product. They rely on "gotcha" subscriptions and illegal spamming to stay profitable. Do not give them your credit card information. Save yourself the headache and the $50 monthly hit to your wallet—shop elsewhere.
Response from Ana LuisaMay 8, 2026
Hi Mike - Our AL Luxe membership is optional. AL Luxe members pay a $3.95 one-time fee for immediate discounts, followed by a payment of $49.99 every 30 days after order confirmation. We communicate this before checking out and after confirming the order. That said, we appreciate your feedback and have shared it with our larger team as we are always looking for ways to improve our customer experience. We want to ensure this is fully resolved for you. If you are continuing to receive marketing messages, please reach out to us directly with your order details so we can locate your account and we are happy to help you further.
Dizzygirl
I returned broken earring and they shipped it back instead of a new one
Response from Ana LuisaApr 9, 2026
Hi there - thank you for taking the time to share this review. We are so sorry to hear you received broken product after submitting a return. This is not the experience we want our customers to have. Our team has been in touch with you directly to find a solution, and resolve this as quickly as possible. We look forward to making things right.
Katherine
They kept my card on file and committed fraudulent purchases using my credit card, I haven’t bought from this company in years and thought I received a spam email confirmation of purchase for a an lux subscription. I have the same problem as “guys 3.4.26” review. Do not trust this company. I have reported it as fraud to my bank.
Response from Ana LuisaMar 23, 2026
Hey Katherine - thank you for sharing this feedback with us. It sounds like you may have signed up for our AL Luxe membership when you placed an order with us, which is optional. AL Luxe members pay a $3.95 one-time fee for immediate discounts, followed by a payment of $49.99 every 30 days after order confirmation. This is likely why you were seeing charges on your statement. Our team has been in touch with you directly to resolve this. We look forward to assisting you.
DY S.
I am having problems receiving my earrings. When emailing AnaLuisa, I receive an automated response stating they will get back to me within 48 hours. I have yet to receive and actual response to my request for a shipping update. The shipping label was created 03/03/2026 and has been in that status as of today 03/18/2026.
Response from Ana LuisaMar 23, 2026
Hi there - we're so sorry to hear you have not received your order yet. Our team was in touch as of March 20th to figure out a solution. We are also available via live chat and by text. We look forward to making things right for you.
DRR
Will never buy here again. Rip off.
Response from Ana LuisaMar 17, 2026
Hello Donna - We're so sorry to hear about how you received your order. It sounds like the earrings were damaged or defective. This is highly unusual, but our team is always willing to help in a case like this. It also sounds like you may have signed up for our AL Luxe membership when you placed this order, which is optional. AL Luxe members pay a $3.95 one-time fee for immediate discounts, followed by a payment of $49.99 every 30 days after order confirmation. This is likely why you were seeing charges on your statement. In the future, please don't hesitate to contact our team directly at [email protected]. We are happy to make things right.
A B.
Rückerstattung wird gesetzeswidrig verweigert! Ich habe einen Ring bei Ana Luisa bestellt (PayPal-Zahlung, 230 €). Der Ring war zu groß, also habe ich ihn korrekt mit dem von Ana Luisa bereitgestellten Retourenlabel zurückgeschickt. Das Paket ist nachweislich beim Händler angekommen (Trackingnummer liegt vor). Trotzdem wurde mein Geld nicht zurückerstattet, obwohl ich als Verbraucher ein gesetzliches Widerrufsrecht bei Online-Bestellungen in Deutschland habe (§355 BGB). Mehrfache Kontaktversuche wurden ignoriert. PayPal-Käuferschutz ist eingeschaltet! Dieses Verhalten ist klar rechtswidrig und absolut inakzeptabel. Ana Luisa nimmt Rücksendungen an, hält sich aber nicht an deutsches Recht und verweigert die Rückerstattung von 230 €. UPDATE: Der PayPal-Käuferschutz greift in diesem Fall nicht, da behauptet wird, der Ring entspreche der bestellten Größe. Inzwischen hat sich Ana Luisa nach meiner Trustpilot-Bewertung bei mir gemeldet und eingeräumt, dass der Fall intern untergegangen sei und die Rückerstattung veranlasst wurde. Fakt ist jedoch: Auch nach einem Monat ist keinerlei Zahlung eingegangen. Dies wurde mir erneut von PayPal bestätigt – es liegt eindeutig kein Geldeingang vor. Gleichzeitig sieht sich PayPal als nicht handlungsfähig und verweist lediglich an die Verbraucherzentrale. Das Verhalten von Ana Luisa bleibt äußerst unzureichend: Statt eines belastbaren Zahlungsnachweises wird lediglich eine sogenannte „Refund Credit Note“ übermittelt, die weder eine tatsächliche Transaktion belegt noch meine PayPal-E-Mail-Adresse enthält. Besonders problematisch ist, dass Rücksendungen offenbar angenommen werden, ohne die gesetzlich vorgesehene Rückerstattung zuverlässig durchzuführen. Für mich ist das Ergebnis eindeutig: Ich werde dort nicht mehr bestellen. Darüber hinaus werde ich künftig bei ausländischen Anbietern deutlich vorsichtiger sein und – wenn überhaupt – nur noch per Kreditkarte zahlen, da der PayPal-Käuferschutz in solchen Fällen offensichtlich keine verlässliche Absicherung bietet. Unterm Strich bleibt ein Verlust von 230 € – ohne jegliche Gegenleistung.
Response from Ana LuisaMar 17, 2026
Hi there - thank you for taking the time to leave this review. We understand our team has been in touch with your directly to confirm your refund was already processed. If you have any additional questions, please contact our team directly at [email protected].
Greg R.
I ordered a pair of earrings on 3/5/26 and I get a email after I bought them the next day saying their charging my credit card over the price of the earrings 3.95 and then another 49.00. Nothing showed this when I was buying the earrings. Doesn't even say why their doing it. I went into my Paypal account and they had put an auto charge without my permission. I canceled the auto charge. Be careful of this company. Very dishonest.
Response from Ana LuisaMar 17, 2026
Thank you for taking the time to share this feedback, Greg. We're glad to hear you were able to resolve this directly with PayPal. In the future, please don't hesitate to contact our team at [email protected]. We're always happy to help.
