Ana LuisaReviews of analuisa.com

I had been eyeing a necklace for a while and finally bought it during their Black Friday sale, which included a free gift and 30 percent off. It felt like a great deal! I accidentally kept in my mother’s address when I checked out via Shop app. I emailed Ana Luisa about changing the shilling address and the automatic message recommended trying the chat too. I did and was quickly put in contact with an agent named Cherry. This was on a Saturday, but within minutes Cherry had changed the shipping address to my billing address. She also responded to my email confirming all was fixed. Absolutely wonderful service!!

When I contacted them about not receiving my order, they looked into it and discovered it was lost in transit. They immediately sent out another one on expedited shipping and I received it shortly after. They were very professional to deal with. I love my bracelets and have actually placed an order for some more jewellery.

Customer service is exceptional! I had an issue with earrings, and they replaced them with no problem. Thank you!

I had a damaged earring, and my complaint was dealt with in a highly professional manner, within SLA, and to my satisfaction.

Super great experience from Cherry and Allen. They were able to have my product resent to me after a shipping mishap. I really appreciated their kind and quick service. These are the things that will make me continue to buy from Ana Luisa. Thank you!

Customer service was awesome

The solid 9k gold earrings I had purchased as a gift literally shattered upon the second use. I did not have my purchase order, but Jessa was able to find my original purchase via my email address. The process was very easy, and all done thru the "Chat" feature on the company's website. Jessa was very pleasant, understanding, informative and helped to painlessly resolve the issue with an expedited replacement. Ana Luisa's 2-year warranty truly holds, which is much appreciated since the purchase was significant.

I purchased a small puff heart necklace 8 months ago. Great piece, wore it every day, until the clasp broke. Contacted the company with my information and they are sending me a replacement! Very happy with the customer service team for helping me so quickly.