Ana LuisaReviews of analuisa.com

Horrible!!! I bought two bangle bracelets and within 5 months the plating was rubbed off. I filed a “warranty” claim and got them replaced. This time they only lasted 4 months. Total waste of money. Do not buy from them.

I ordered a necklace and it accidentally went to the wrong address. After placing the order it took me a few hours before I could talk to someone about it. I had gotten my shipping address changed. They said everything was good. It got sent to the wrong address still. Now after losing my purchase I can’t get a new one or get a refund. There customer service team is horrible. I can’t even talk to a real person.

Terrible customer service. Do not bother paying for gift options. They take your money and even though they promise in writing the option to add a note, once questioned about this they say "we no longer offer that service". So your gift recipient will have no idea who the gift is from and even better they will need to wrap it themselves. I asked to cancel my order they immediately after learning this - but they did not respond. I reached out again a day later but then they said "sorry now it's too late". The product hadn't shipped yet, they just did not want to help. Terrible customer service. Do not bother paying for gift options. They take your money and even though they promise in writing the option to add a note, once questioned about this they say "we no longer offer that service". So your gift recipient will have no idea who the gift is from and even better they will need to wrap it themselves. I asked to cancel my order they immediately after learning this - but they did not respond. I reached out again a day later but then they said "sorry now it's too late". The product hadn't shipped yet, they just did not want to help.

I had a very disappointment experience with this company. I ordered a special gift for a 21st birthday. The first package arrived and did not contain the item. The second replacement package arrived and did not include the item. I'm not scrambling for a replacement gift. Something very wrong with their fulfillment process.

Watch out for Ana Luisa Luxe- an EXPENSIVE monthly membership they automatically sign you up for without your permission to rack up "credit" on your account that you have to spend. It's so hard to cancel. Trying to get a refund, but it's difficult because there's no customer service to call.

As a consumer i expect full service i purchased two items for my wife the order was cancelled for unknown reasons i repeated this order 6 times each time it was cancelled they refuse to inform me why it was cancelled my cards are all good with plenty of funds they do not provide a phone number to call and speak with customer service only by text message and they never answer you properly to your question !!!! Secondly they will not inform you why the order was cancelled not even by the email because it’s done they a third party that cancelled my order! It’s a violation of my rights to know what is the reason for cancellation my orders ! This service is Horrible for customer service i do not recommend anyone to purchase anything from here because if you have any issues most likely you will never have an appropriate answer Vicente Pagan

My order arrived damaged. They won't refund me or help in any way. I purchased the Ana Luisa Shipping protection and they won't honor it. Please refund me. I don't want store credits. Order 1821674636

Ordered two pairs of earrings and when I hadn't heard anything after two weeks I sent a message through their website. When after another week with no response I sent them a direct email and am still yet to hear back. I ordered on the 15th of April and it is now the 7th of may and the only email I’ve received in this time frame is the confirmation email. Do not buy from the uk site.