Ana LuisaReviews of analuisa.com

Response from Ana LuisaAug 30, 2022

Hi Kara, We're so sorry to hear about your recent experience with us. We fully acknowledge that there's always room for growth as a business, and we'll make sure to pass along your feedback to the appropriate teams here for future improvements. We do offer a 365-day warranty on all of our jewelry and we'd love to find the right solution for you. Please reach out to us at [email protected] with the subject line: "Trustpilot Review Follow-up". We're also available on live chat 7 days a week from 9am-5pm EST. Hoping to hear from you soon! Best, Ana Luisa Customer Love Team

Response from Ana LuisaAug 22, 2022

Hi Gabby, So sorry to hear that you have yet to receive your refund. We're taking a look into this right now and will follow up with you via email shortly! We appreciate your patience in the meantime. Looking forward to getting this sorted out for you. Best, Ana Luisa Customer Love Team

Response from Ana LuisaAug 19, 2022

Hi Yujia, We're so sorry to hear about your recent experience with us. We also apologize for the delayed response from our Customer Love Team as we have recently been experiencing a technical error with our email address. However, it looks like we were able to follow-up and issued a refund back to your original payment method for the necklace a few days ago. If, for whatever reason, you still haven't received the refund or our response, please reach back out to us at [email protected] with the subject line: "Trustpilot Follow-Up" and we'd be happy to look into it further for you! We're also available on live chat 7 days a week 9AM-7PM EST. Apologies again for the trouble! Best, Ana Luisa Customer Love Team

Response from Ana LuisaAug 4, 2022

Hi there, We're so sorry to hear that your package was lost in transit. We totally understand how frustrating this experience must be. If it's not too much trouble, please reach out to us at [email protected] with the subject line: "Trustpilot review follow-up". We're also available on live chat 7 days a week 8AM to 9PM EST. We'd be happy to find the proper solution for you! Looking forward to hearing from you. Best, Ana Luisa Customer Love Team

Response from Ana LuisaJul 27, 2022

Bonjour, Nous sommes vraiment désolés d'apprendre votre récente expérience avec nous. Selon le pays de destination, les postes de contrôle douanier peuvent retenir le colis un peu plus longtemps que prévu jusqu'à ce qu'il soit entièrement dédouané. Veuillez accepter nos excuses pour le désagrément causé par cette situation ! Nous nous ferons un plaisir d'examiner cette question plus en détail. Si cela ne vous dérange pas trop, veuillez nous écrire à l'adresse [email protected] en mentionnant comme objet : "Suivi de l'avis Trustpilot" et quelqu'un de notre équipe vous contactera ! Nous sommes également disponibles sur le chat en direct 7 jours sur 7, de 8h à 21h, heure de l'Est. Nous attendons votre réponse avec impatience ! Cordialement, L'équipe Ana Luisa Customer Love

Response from Ana LuisaJul 21, 2022

Hi there, So sorry to hear that your package was lost in transit! We totally understand that this was not the ideal experience for you. We would've loved to send you a replacement, however, due to technical limitations, we could only offer a refund. Thank you for your understanding. We'll make sure to share this feedback with our operations team here for future improvements. Please let us know if there's anything else we can do to help! Best, Ana Luisa Customer Love Team

Response from Ana LuisaJul 21, 2022

Hi there, Thank you so much for your review and sincerest apologies for any trouble caused by your recent order with us. We try our best to accommodate edits to orders that were just placed. However, it's not something we can always guarantee. Please do let us know if your friend is unable to receive the package due to the typo on the name. We'd be happy to look into another solution for you! Depending on the shipping carrier, there can be some unexpected delays on the delivery timeline of your order. Apologies again for the any inconvenience caused by this. Thank you for your understanding. Please reach out to us at [email protected] for any further questions. Best, Ana Luisa Customer Love Team

Response from Ana LuisaJul 5, 2022

Hi there, So sorry to hear that you are not satisfied with the quality of the jewelry. I will make sure to pass along this feedback to our teams here for future improvements. We also offer a 365-day warranty on all jewelry. Please reach out to us at [email protected] with "Trust Pilot Follow-Up" in the subject line and one of our team members would be happy to assist you! Looking forward to hearing from you. Best, Ana Luisa Customer Love Team