Mehryn F.
Very disappointed in Ana Luisa quality
I am extremely disappointed in my experience with Ana Luisa so far. In November 2022, I put in an order for the very first time and ordered number of pieces including the Suzanne medium earrings. I noticed that for one of the earrings out of the pair the clasp didn't close tightly and unfortunately I lost one of the earrings several weeks later. I reordered the same pair of Suzanne medium earrings in March 2023 only to be disappointed again. The new pair that arrived once again has a clasp that does not close as tightly as the other. I am very disappointed in this level of poor quality. I really like the aesthetic of the brand but will consider purchasing going forward.
Response from Ana LuisaApr 11, 2023
Hi Mehryn, Thank you for taking the time to share your recent experience with us. We're so sorry to hear about the issues you experienced with our jewelry. We totally understand the frustration you must've felt, especially having experienced the same issue twice. I'll definitely make sure to share this with our teams here for future improvements. We also just recently launched our 2-Year Warranty program on our jewelry. Please reach out to us at [email protected] and we'd be more than happy to find the right solution for you! Apologies again for any inconvenience caused. Hoping to make things right for you! Best, Ana Luisa Team