ampReviews of ampfit.com

Installers were professional, courteous, and fast. The amp is more than I could have dreamed as far as an at home fitness machine

When I reserved my device in July of 2025, I specifically asked via email if I would be allowed to split the payment for the device between two FSA cards. My husband and I both qualify in terms of the spending criteria, and it's a household machine we would both use, so... duh. I paid the deposit. When I finally got the text that the device was ready, I followed the instructions and was then unable to pay using the two FSA cards. The chatbot told me I'd need assistance from a live CSA to handle that, so I waited... and the Rep Who Shall Not Be Named then told me no, sorry, splitting the cost between two eligible FSA cards is actually NOT something they are able to do. Sooo they got a $100 interest-free loan for a couple months based on misinformation from the start. Add to that, that I have now been on chat with the Rep Who Shall Not Be Named for over 15 minutes. I told her twice I wanted a refund of my deposit, she agreed, THEN asked me if she had permission to begin processing the refund (???) and went silent for 8 minutes. I let her know I needed to close the matter and be done with it, she responded "processing refunds take time," so maybe at Amp they communicate with their accounting department via smoke signal or perhaps carrier pigeon. In any case, it feels like they're just trying to waste my time so I give up and they can keep my deposit in perpetuity. If this is how incompetent and uninformed their CS is, it seems to me like support during/after installation and use would probably also suck. But I'll never know. Update: While waiting for the now-silent Rep Who Shall Not Be Named to get my refund information to accounting via the Pony Express, I received an email from Amp begging me to finish my checkout process. The Rep Who Shall Not Be Named has gone silent and I have a meeting beginning in five minutes. What competency! What class! What customer care! More updates: After going to my meeting and returning, and now being in the chat for OVER AN HOUR, the Rep Who Shall Not Be Named now states that she is "still submitting the refund for verification." So apparently it takes this long to simply advise (whoever) that they need to refund my deposit per the original agreement. Perhaps a final update: Almost two hours later, the Rep Who Shall Not Be Named has advised me that she has just now managed to forward my "refund request" to the appropriate department. While she previously stated that the refund would take 7-10 business days and the confirmation email would arrive TODAY, she now stated that the department would take "24 hours or more, depending on availability," to process my "request." Another confirmation email was promised after this mysterious process has been completed, probably through the use of complicated codes and sigils that stupid consumers like us will never understand. Edit: Amp contacted TrustPilot to request that I remove the name of the customer service rep (first name only) from my review. Apparently that is their big concern today.

I love the visual display and step by step instructions of how to do each exercise. Being new to weight training, I am thrilled with how easy this is. It is like having a personal trainer on demand 24/7.

Everything Perfect

Great delivery, understanding customer service. Love the device so far.

Almost perfect. The accessories squeak as I’m going through the reps. I love the daily workout picked for me. I feel stronger already and it’s only been a couple of weeks. I was afraid of it feeling like it would rip off the wall, but it doesn’t. The installer was fantastic and driver was on time and respectful.

Gave 4 stars because 4.5 stars was not an option. In a nutshell, the experience was between great and outstanding. Once the customer service rep understood my frustrations, communication was clear, and I was updated regularly. Unfortunately, I had to get irate before someone with answers would contact me. However, the delivery and installation were quick and easy. I don't see why it took "certified installers" after watching them use a template and check for studs, electrical, and pipes (which I had already done to pick the spot), but for the warranty, I get it. The timelines were way off from the original dates, and logistics issues were cited. Additionally, the AI bot that helps, hurts - discontinue or ensure your people update the information ASAP. You are likely losing customers because the initial conversations are unhelpful or incorrect from the start. I thank the customer service representative who took on my case for taking the extra time to explain what amp was accountable for, and that JB Hunt was not the issue. I also appreciate the additional shelf they shipped, but I asked for the gear box and received no response.

Been talking with the team amp very responsive to email great communication the problem the machine have been ship to the installation company 2 week ago I ask and update they email me today the Instalation will contact me 2-3 week from now I suppose and other 2 weeks for them to schedule the installation so by the time the machine is ready to installation to your house about 7 weeks if that white glove delivery they need to revise there policy very very desapoited