amp is an AI-powered home fitness device designed to deliver adaptive strength training tailored specifically to you. Featuring 450+ diverse movements and guided workouts by celebrity trainers, amp provides engaging, effective sessions directly in your home. With a sleek, modern design that blends seamlessly into any living space, amp eliminates bulky equipment while maximizing results. Experience smarter, personalized fitness that adapts with your progress and lifestyle.
amp (ampfit.com) has 339 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
ampfit.com
Website
ampfit.com
Category
Fitness & Weight Lifting
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Waited months, bolt broke during install, numerous calls to tech support about loging in. Bought the subscription, twice, per tech support. Still having login in issues. Additional subscription still not refunded (as of last night). Been a week of back and forth and our account issues remain unresolved. No idea if the device is good or not. Haven't been able to use it.
Response from ampMay 14, 2026
Hi Daniel, we are very sorry for the experience you had with your installation. We understand how frustrating that can be and it's certainly not the amp experience we wish to deliver. As for your membership, we recently updated the way memberships are managed which may prompt you to log back in. If you are still having problems, please contact our team at [email protected] and we will absolutely make sure this is all resolved for you.
JL
Jack L.
AMP Fitness
Beware the Software as a Service. If you buy this machine, you will be locked in for a full year to pay the $23 per month. After this period, you can cancel. One thing to note is that their customer service is excellent and the machine itself is also pretty great, especially for those that don't have a lot of room for a workout.
Response from ampMay 5, 2026
Hi Jack, thanks for taking the time to share this feedback. We are glad that you are enjoying training with your amp! Feel free to let us know at [email protected] if there's ever anything we can do to assist.
RD
Russ D.
Service and installation were great!
Service and installation were great!
Response from ampMay 4, 2026
Hi Russ, thanks for taking the time to share your experience. We're excited to have you set up and ready to crush your amp workouts. Please let us know at [email protected] if there's ever anything we can do to improve your experience with us.
JT
Jacquelyn T.
Atrocious Customer Service
The device itself is great. I waited literal YEARS to get it, and received 3 delivery estimates which were all blown. (I had to message the company on IG to get these estimates- no one could bother to reach out to me. )
Finally, my device arrives on 4/13. My husband had bought it for me. I excitedly set up the app on my phone, and the installers walked me through connecting the device to my app. Excellent- I loved the machine for exactly 1 week.
At no point was there any mention about completing the subscription purchase- not through the app store, not in the app, not in any emails. To be clear, I KNOW I had to buy a subscription- it just never gave me an option to!
At the 1 week mark, the app stopped letting me use the paid features, and prompted me to buy a subscription. Again, there was no warning or mention about the trial ending. I was happy to buy the subscription but there was no device linked to my account, so therefore it did not give me an option to purchase a subscription. I contacted support, and they said the subscription needed to be made in the "owner" account, which in my case is my husband since he made the purchase.
Ok- no problem, I have him make an account. Exactly like me- when the app is first set up you are placed into a mystery trial, which I figured out was 7 days long, based on my experience. At NO POINT is it made clear to you that this is happening. Of course, his account was brand new and there was no option to purchase the subscription.
We contacted support on 4/21 and have since been in limbo- the device doesn't show up in either of our accounts, and there is no option to purchase a subscription under either of our accounts. We've been in an endless loop with no resolution.
Response from ampApr 29, 2026
Jacquelyn, we hear you, and we agree this isn’t the experience you should have had.
Delays, lack of proactive communication, and especially the confusion around trials, ownership, and subscriptions are not up to our standard. We take this seriously, and we’re actively addressing both the product gaps and the support breakdown you’ve described.
On your specific case: we’re on it. Our team is reviewing what’s happened and will make sure your device is correctly linked and your subscription access is restored without further runaround.
Thank you for sticking with us and for laying this out so clearly. It helps us fix what needs fixing.
VB
Vanessa B.
Fast delivery and smooth service.
Fast delivery and smooth service.
Response from ampApr 30, 2026
Hi Vanessa, we're glad everything went well with your installation and that you're ready to dive into your amp workouts! Let us know if you have any questions or need help with anything as you're getting started at [email protected]. Thanks for being a part of the community.
SW
Shamain W.
This is a great machine!
This is a great machine! We love it and it gives a wonderful workout! It's sleek and very easy to use. The customer service has also been top notch and phenomenal. They really care about giving customers the best experience.
Response from ampApr 30, 2026
Hi Shamain, thanks for taking the time to share your experience with us. We're so happy that you are enjoying your amp, and we can't wait to see all that you will accomplish in your workouts!
RA
Richard A.
While we had to wait a LONG time after…
While we had to wait a LONG time after pre-ordering. Once it was available in my area, the delivery and installation process was smooth. The installers were excellent! This is a well made ppeice of equipment
Response from ampApr 30, 2026
Hi Richard, we truly appreciate your patience with receiving your amp, and we are so glad that it was worth the wait! We're so grateful for your early support and for being a part of the amp community. To many workouts together!
AB
Ashley B.
I can’t stop recommending it!
As I waited for the machine, they were always immediately responsive to any emails. The installation was a breeze as they knew exactly what they were doing and the machine and app are incredible. I’ve already recommended it to dozens of friends!
Response from ampApr 29, 2026
Hi Ashley, we're so excited to have you as part of the amp community, and we're so grateful that you've shared your experience with so many others. We're here if you ever need anything - just send us a message at [email protected]!
