all of the bad experience noted by the other customers, i had them all,, placed order, they took money, no product no tracking update in 3n a half weeks, the phone number is bogus, they ghosted me and they are ghosts
Response from AmovibeFeb 17, 2024
We're truly sorry for the inconvenience you've experienced. It's clear we haven't met your expectations, and we're committed to making things right. For us to address your concerns quickly and effectively, could you please reply to this comment with your order number? Additionally, if you prefer a more private conversation, feel free to email us directly at [email protected]. Providing us with your order number will allow us to take immediate and appropriate action to ensure a satisfactory resolution. Thank you for your understanding, and we look forward to making things right.
DI
Danielle I.
SCAMMERS
Placed my order 30 January 2024. Still waiting on tracking information even though I have followed up several times. Now when I follow up I just get an automatic email response saying they are understaffed! I have requested a refund but get no response. Tomorrow I will have the embarrassing conversation with my bank to report the transaction as fraudulent. SCAMMERS!!!!! 😡
Response from AmovibeFeb 17, 2024
Dear Customer.
We are very sorry for the inconvenience and thank you for your understanding. As the Chinese New Year is approaching, our team has limited manpower, resulting in the speed of order processing and customer service being affected.
We understand your anxiety about order tracking information and the distress you experienced when seeking a refund. We apologize for the delay in responding to your request due to staffing constraints.
In order to resolve the issue as quickly as possible, we will process your refund request immediately and ensure that you receive a timely response. We sincerely appreciate your patience and understanding.
If you have already contacted your bank, we will do our best to assist you in resolving any issues involving this transaction. We pledge to take steps to prevent such issues from recurring in order to improve our service.
Once again, we apologize for the inconvenience and hope that you can regain your trust in us.
FG
Faith G.
Great products, but slow shipping.
The item finally arrived, shipping was Uber slow. The product is very well made out of quality material.
If Amovibe could address the slow shipping, I would change my rating to 5 stars. They really do have quality innovative products, that we would love to try!
Response from AmovibeFeb 17, 2024
Hi, Faith Gordon
First of all, we deeply apologize for the problems you experienced with your order. We understand that this has caused you a great deal of inconvenience and we deeply regret this.
In order to better understand the situation and resolve the issue as quickly as possible, we need your order information. Please contact our customer service team at [email protected]. We will immediately investigate and take steps to ensure this does not happen again.
In the meantime, we have forwarded your feedback to our customer service team, who will contact you as soon as possible at the email address provided. We are committed to resolving this issue as soon as possible and appreciate your patience.
Thank you again for sharing your experience and we apologize for any inconvenience this may have caused. We look forward to rectifying the situation and restoring your confidence in our service.
DA
David
Good product, horrible customer service
I paid and ordered about a month ago but nothing was received.
When checking the dashboard it says the order has been fulfilled.
When tracking the package, it says it's waiting to be picked up since almost 20 days ago.
On their website, they say there's a 24/7 support, which is not true.
They replied to one email, with no apology, sense of responsibility, willingness to solve the situation, or clarity that they would follow up.
After asking them again what is happening, one of their replies was simple "Tracking number: ...".
Which I had already told them wasn't working.
So in other words, extremely unprofessional, incompetent, and rude customer service.
EDIT:
After an additional 10 days after writing this review, the package finally arrived, and the product quality seems great.
In a way I feel bad for this company, they seem to have some great products but the lying, overpromising, complete incompetence and lack of professionalism in their customer support is absolutely horrendous.
I would consider ordering again now that I can simply have my expectations low when it comes to the tracking and delivery time, and that their customer support is atrocious.
But the product itself seems great, and that's what really matters at the end of the day.
Response from AmovibeFeb 17, 2024
Hello, David,
We sincerely apologize for the inconvenience and frustration you've experienced with your order. Your feedback is crucial, and we take it seriously.
Upon reviewing our communication records, it appears that our responses may not have reached your inbox, and we suspect they may have been filtered into your spam folder. We understand the importance of resolving your concerns promptly and will take immediate steps to improve our communication process.
We are actively investigating the delay in your order and will provide you with a resolution as soon as possible. Your satisfaction is our priority, and we genuinely apologize for any misunderstanding or inconvenience caused.
Once again, we apologize for the inconvenience, and we appreciate your understanding and patience as we work to rectify the situation.
Best regards,
SA
Sadness
Never shipped.
Order was "shipped" but was never dropped off with postal service, it was never on the way. Seller replied to email telling me to be patient. Contacted PayPal, seller was quick to refund. Do not recommend.
Response from AmovibeFeb 17, 2024
We're truly sorry for the inconvenience you've experienced. It's clear we haven't met your expectations, and we're committed to making things right. For us to address your concerns quickly and effectively, could you please reply to this comment with your order number? Additionally, if you prefer a more private conversation, feel free to email us directly at [email protected]. Providing us with your order number will allow us to take immediate and appropriate action to ensure a satisfactory resolution. Thank you for your understanding, and we look forward to making things right.
JE
Jerrilyn
How about receiving my order..it’s been…
How about receiving my order..it’s been over 2 weeks and has been paid for! The site I was directed to to fill out a tracking
Form was charging $5. Is this a legitimate business? Are your reviews real? I am very disappointed and can’t afford to just throw $149.00
away. No referrals from me😡
Response from AmovibeFeb 17, 2024
Dear Customer,
We sincerely apologize for the delay in receiving your order and any frustration it may have caused. We understand your concerns, and we want to address them promptly.
We acknowledge the delay in the tracking updates, which is due to a slight delay in our logistics partner's system. We are actively working to resolve this issue and expedite the tracking process.
Your $149.00 is important to us, and we are committed to ensuring your satisfaction. To assist you further, could you please provide us with your order number? This will help us investigate the situation and provide you with the necessary updates.
We understand your disappointment, and we appreciate your patience as we work to resolve these issues. Please be assured that your concerns are being taken seriously, and we are making improvements to enhance our services.
If you have any additional questions or concerns, please feel free to reach out to us. We value your feedback, and we hope to regain your trust in the future.
Best regards,
RA
Randi
Not delivered
I purchased jan 5 and haven’t recieved my order yet. I tried to send an email but no response from them.
Response from AmovibeJan 25, 2024
Dear Customer,
We sincerely apologize for the delay in receiving your order and the lack of a timely response to your email. Please accept our heartfelt apologies for any inconvenience this may have caused. We are actively investigating the current status of your order and will promptly address your email. Your patience during this process is highly appreciated.
We understand your concerns regarding the order and the expectation for a quicker response from our end. Rest assured, we are committed to conducting a thorough investigation into your concerns and taking appropriate measures to prevent a recurrence. We regret any inconvenience this has caused and appreciate your understanding and patience.
If you have any further questions or require additional assistance, please feel free to reach out. We are dedicated to serving you and ensuring a satisfactory resolution.
Once again, we extend our sincere apologies.
TH
TheVerberkmoes
Quick delivery, no complains
Despite all negative reviews, i decided to order with klarna after payment to be sure for delivery. I received order confirmation and track and trace. Delivery was according to track and trace. One remark, amovibe is a reseller for chinese products.
Response from AmovibeJan 25, 2024
Hi, there!
We appreciate your trust in placing an order despite negative reviews. It's great to hear that you received your order according to the track and trace information. Your comment about being a reseller for Chinese products is duly noted. If you have any further feedback or suggestions, we'd be happy to hear them.
