Dear Valued Customer.
Thank you for taking the time to leave your feedback. We apologize for the inconvenience caused to you. We will try to resolve your issue as soon as possible.
Please provide us with the recipient's full name, email address, phone number and order details. Send this information to our e-mail address [email protected] and explain the situation to us (to avoid information leakage).
We will review the case and give you a satisfactory response.
Again, I apologize for any inconvenience or dissatisfaction caused.
Best regards,
Amovibe Customer Service Department
FG
Faith G.
Great products, but slow shipping.
The item finally arrived, shipping was Uber slow. The product is very well made out of quality material.
If Amovibe could address the slow shipping, I would change my rating to 5 stars. They really do have quality innovative products, that we would love to try!
Response from AmovibeFeb 17, 2024
Hi, Faith Gordon
First of all, we deeply apologize for the problems you experienced with your order. We understand that this has caused you a great deal of inconvenience and we deeply regret this.
In order to better understand the situation and resolve the issue as quickly as possible, we need your order information. Please contact our customer service team at [email protected]. We will immediately investigate and take steps to ensure this does not happen again.
In the meantime, we have forwarded your feedback to our customer service team, who will contact you as soon as possible at the email address provided. We are committed to resolving this issue as soon as possible and appreciate your patience.
Thank you again for sharing your experience and we apologize for any inconvenience this may have caused. We look forward to rectifying the situation and restoring your confidence in our service.
DA
David
Good product, horrible customer service
I paid and ordered about a month ago but nothing was received.
When checking the dashboard it says the order has been fulfilled.
When tracking the package, it says it's waiting to be picked up since almost 20 days ago.
On their website, they say there's a 24/7 support, which is not true.
They replied to one email, with no apology, sense of responsibility, willingness to solve the situation, or clarity that they would follow up.
After asking them again what is happening, one of their replies was simple "Tracking number: ...".
Which I had already told them wasn't working.
So in other words, extremely unprofessional, incompetent, and rude customer service.
EDIT:
After an additional 10 days after writing this review, the package finally arrived, and the product quality seems great.
In a way I feel bad for this company, they seem to have some great products but the lying, overpromising, complete incompetence and lack of professionalism in their customer support is absolutely horrendous.
I would consider ordering again now that I can simply have my expectations low when it comes to the tracking and delivery time, and that their customer support is atrocious.
But the product itself seems great, and that's what really matters at the end of the day.
Response from AmovibeFeb 17, 2024
Hello, David,
We sincerely apologize for the inconvenience and frustration you've experienced with your order. Your feedback is crucial, and we take it seriously.
Upon reviewing our communication records, it appears that our responses may not have reached your inbox, and we suspect they may have been filtered into your spam folder. We understand the importance of resolving your concerns promptly and will take immediate steps to improve our communication process.
We are actively investigating the delay in your order and will provide you with a resolution as soon as possible. Your satisfaction is our priority, and we genuinely apologize for any misunderstanding or inconvenience caused.
Once again, we apologize for the inconvenience, and we appreciate your understanding and patience as we work to rectify the situation.
Best regards,
