Marco C.
I made an order and it has sat…
I made an order and it has sat unfulfilled for days. Their shipping policy states 1-2 business days for processing. I have emailed them and no response has been received. I tried calling them and it's a Google phone line and the prompt just states that no one is available at this time. I would not recommend this company. Update on the day I posted the review I received an email from support stating that their processing time was 5-7 days and to be patient. I asked that the order be canceled because that was not what they stated on their site. I waited and they did not cancel the order so I did it through PayPal and received a refund. On 10/21/23 I received the product. And informed PayPal so they could take the refund back which they did immediately. I still will not do business again with this company the fact that they misrepresent their 24/7 support. And that they don't even know when the product has actually shipped gives me pause.
Response from AmovibeJan 6, 2024
Dear Customer, On behalf of the whole team, I deeply apologize to you. We are sorry that due to logistic problems and negligence of our staff, we were unable to cancel your order in time. We deeply regret the inconvenience and disappointment this has caused you. We have already addressed this matter and are conducting a comprehensive review of our processes to ensure that a similar situation does not occur again. We apologize for the inconvenience this oversight has caused you and are willing to offer other compensation as a token of our goodwill. If you have any further questions or needs, please feel free to contact our customer service team. We will do everything in our power to make up for this unpleasant experience and ensure that our services will be even better in the future. Once again, we sincerely apologize and thank you for your understanding and support.