Amir Oud - House of Royal Fragrance | Amir Scent BarReviews of amiroud.com

Response from Amir Oud - House of Royal Fragrance | Amir Scent BarAug 1, 2023

Hello Carmen, Thank you so much for sharing your feedback with us! We're thrilled to hear that you loved the perfumes in our sample pack, and we greatly appreciate your kind words about their amazing scent and long-lasting effect on hair. We do apologize for any confusion with your order. Upon checking our records, we see that you had ordered the Oud & Flora Perfumes sample kit. However, we understand that you were expecting the Oud Perfumes sample kit instead. We're sorry for this oversight, and we're here to make it right. Rest assured, our team will email you shortly with the next steps and options available to rectify the situation. Your satisfaction is our top priority, and we are committed to making this right for you. If you have any further questions or concerns in the meantime, please don't hesitate to reach out to us. Our customer support team is here and ready to assist you in any way we can. Best, Amir Oud Fragrance

Response from Amir Oud - House of Royal Fragrance | Amir Scent BarJul 30, 2023

Hello Brittany, Thank you for sharing your thoughts on your recent purchase of Amir Oud Fragrance. We genuinely appreciate your feedback, and we apologize that the scent didn't resonate with your preferences. Fragrance is a personal experience, and we understand that it might not always be a perfect match. We would like to mention you that we have a nice return policy in place. If you wish, you can return the item for a refund or exchange it for another fragrance from our collection that might better suit your taste. Our customer support team is here to assist you in this process and provide personalized recommendations based on your preferences. Your satisfaction is important to us, and we hope to have the opportunity to find a fragrance that truly captivates your senses in the future. Thank you for giving Amir Oud a try, and we look forward to assisting you further. Best regards, Amir Oud Fragrance www.amiroud.com