AmeriGas PropaneReviews of amerigas.com

don’t go to Amerigas. when their equipment fails, as it did for me on the coldest day of the year, their technician doesn’t even bother to check to make sure the frozen pressure regulator is working before leaving you still in the cold. Then they charge you $350 to remove the Rusty tanks and crappy pressure regulator. Never trust these people.!!

About a week ago, I called AmeriGas to refill a propane tank that has been in the same location since our home was built and has been refilled numerous times by AmeriGas. Suddenly, it does not meet “code” and needs to be moved before it can be refilled. They promised to call us back, but no-one has called us back to schedule a move and customer service (at least the people that I need to cancel my service and remove my tank) will not answer the phone. They claim to be all American based service desk now, but to be honest, this is the first time I ever wished their service was based overseas where at least someone would answer the phone that could actually help me. The only phone calls answered so far turned out to be the “retention” people and they immediately transferred me to another hold each time I have called them, which is what I am listening to as I am typing this message. My wife and I have been on hold for hours this week. Both of us have been transferred numerous times and I have even requested a call from management both on the phone and via chat (which is useless by the way). The chat person said that I cannot talk to a manager that way and that I must go through the holding process. We have now decided to hire an electrician to install power for an electric range rather that work with AmeriGas. My Electrician will be here this tomorrow, as will my electric range, but still nothing from AmeriGas about my propane tank removal or service cancellation. Terrible company with terrible management. I would not recommend them to anyone. Follow-Up: After hours waiting on hold to finally speak to someone, I was told that it is going to cost me over $500 to have two small propane tanks disconnected and hauled away. No idea when that will happen, but I guess I will have to pay. Ironically, these tanks originally belonged to "Rural Gas" based on the label and were here when I purchased the home. They are not even originally tanks owned by AmeriGas. Additionally, they are so old that there are no gauges on the tanks and the tanks needed to be relocated anyway because they were installed in violation of code, which is why they could not refill them in the first place. AmeriGas should disconnect and haul them away for free. In the mean time, I am taking pictures of the tanks while they are installed to turn over to the county since AmeriGas wishes to claim ownership of the Tanks as if they installed them.

AmeriGas has policies that take advantage of their customers. They have scams like, “prepay and get a cheaper rate”. Only to find out that cheaper rate is no longer available and they won’t return your money. They filled our tank even though we told them not to because we were buying our own tank. They tried to charge us for tank removal. They left the tank on our property for an extended period until I threatened to sell it for scrap metal because it was abandoned. They have been known to leave the tank and try to continue bill for it even after the property owner told them to pick it up. They charge an extremely high rate for Propane and play games with the prices. Don’t ever do business with them.

AMERIGAS IS A HORRIBLE COMPANY. THE CUSTOMER SERVICE AGENTS ARE RUDE AND NASTY. MOST OF THE COMPANY EMPLOYEES ARE FULL OF LIES, DECEIT. ONE THEIR EMPLOYEES. (MR SELVIN CASTELLANOS) A TERRITORY SALES REP, IS VERY RUDE AND NASTY,AND A LIAR FOR THE COMPANY. THEY CAN'T EVEN KEEP SCHEDULE APPOINTMENTS WITH CLIENTS THAT THEY MAKE. VERY VERY POOR QUALITY SERVICE.

This is a warning to any new customers wanting to purchase propane from Amerigas. We have rented a tank on a yearly basis for 26 yrs. After doing some research I found to fill the tank was going to cost $299 dollars or $3.15 a gal.So I decided to discontinue their service & go with our local company Ed Staubs. Their cost to fill the tank was $167.00tank $2.59 gal no rental cost first year rent $120.00 vs $149-$134.. After countless time spent on the phone, hours before Amerigas answered. I have a $420 bill to remove their tank. Plus a copy of my husband’s death certificate before they would close my account. I have been paying bills for 10 years my husband has been gone for 3 years. I find this to be so outrageous. BTW Ed Staubs removes their tank for free . no charge. There is no recourse. Buyer beware.

I would like Trust Pilot to start with -1 then 0 and 1,2,3,4,5 because AmeriGas deserves -1. They seem to thrive due to monopoly. The tanker came 4 weeks ago and left without filling the tank saying there was enough propane. Then I got an email informing me that my tank reader is faulty showing wrong reading that is why the truck was dispatched. So far so good. That is it. Never did they contact me about fixing it. I called on Monday and was told Monday was busy day so should call later, so I called on Wednesday and was told to take a spot to get the call back. Did that, then I was told I should talk to CS and made me wait 28 min. Then CS guy said there was no ticket put in the system to fix it. Then the CS said they will open a ticket. I wanted to talk to the manager he said please hold and the wait time is 59 minutes. If I had checked their online reviews, I would not have bothered to call them. My mistake. This company is nothing but garbage surviving on monopoly. Will try to dump them and get a local company that is more responsive.

Hopefully people read this review. Everyone that’s writing a review. You need to file with your States Attorney or Pa attorney. I just got off the phone with NY Attorney General office and I was told more people need to file claims against them for doing the same exact thing over charging and blind siding customers with ridiculous fees and long wait times to speak to customer service that isn’t helpful in the least. The more they get the more chance of a class action lawsuit against them. They are bullying customers into paying these fees and essentially stealing propane you already paid for by charging these astronomical fees and then only paying you what you paid for the propane and not the going rate at which they will resell it. AmeriGas customer service claims these fees are because of high government regulations but that’s a lie based on Attorney general telling me unfortunately the propane industry isn’t a regulated industry.

A landscaper accidentally damaged the propane line at our home. We immediately contacted AmeriGas, which sent a technician who repaired the line and shut off our propane service. We do not dispute shutting off the gas for safety. Our complaint is AmeriGas's failure to promptly test the repaired system and restore service. The technician left with our gas shut off. We received no phone call, email, text, or other communication arranging the required testing or explaining when service would be restored. We have now been without propane for four days. We have children in the home, and without propane we cannot properly cook or have hot water for bathing. We have repeatedly called AmeriGas for help. We have been placed on extended holds, disconnected or hung up on, given conflicting information, and told additional payments may be required. AmeriGas has now told us the earliest service date is September 1, meaning our family could be without propane for approximately 14 days. We are not asking AmeriGas to bypass safety requirements. We are asking them to treat this as an urgent service-restoration issue, perform the required testing, and safely restore service. **Requested Resolution:** We request that AmeriGas immediately escalate this matter and send a qualified technician at the earliest opportunity to perform the required testing and restore our propane service. We also request that AmeriGas waive additional or expedited service fees associated with restoration and provide written confirmation of when our service will be restored. We have repeatedly attempted to resolve this directly with AmeriGas and have been unable to obtain meaningful assistance.