AmeriGas PropaneReviews of amerigas.com

I'd give minus 10 stars if I could. Amerigas presented a bill for physical disconnection, which they did not do when I moved. They dropped the charge after much to and fro. Now they are charging me for gas consumed by the new homeowner based on a meter reading 10 days after I moved. Getting through to them is like pulling teeth. I am about to warn them of legal action Are they racketeers? Money launderers?

After consulting, AmeriGas reviewed my claim and reached out to me and agreed to settling the dispute. Thanks.

Customer service is dreadful, it's been this way for several years. I don't write reviews but have to as they've messed me about for the 5th time. This time, my gas ran out, despite a delivery just 3 months ago (normally it lasts 6m). I've called, they know it's empty and have done nothing about it. I guess they just want me to call, spend hours on hold with their team, and then charge me an extra $300 for an expidited delivery so i'm not without hot water for 5 days. Use someone else if you can

AmeriGas is a horrific company to deal with. Call them and you’ll expect to be on hold for over an hour. You can request a call back but it’s the following day, or next, or next. Miss that call and you start over from nothing. Or get disconnected, same thing. They may, or may not, show up for a fill. They tack on “extra”charges to accompany their inflated fuel prices (over 25% more than the local propane provider): Hazmat, delivery fuel surcharge, paper billing, use of a credit card…). I switched to a local company and AmeriGas wants to charge me $299.98 to have them pick up THEIR tank. Well good riddance. They have caused me headaches for, literally, a couple decades. Enough is enough. They will gouge you anyway they can as they charge premium prices for a service that makes you wonder how they stay in business. Too bad I had to give them even one star. Update: I have been advised by AmeriGas of an additional $119.99 “technician charge” to have someone pick up their empty tank. Doing business with this company will cost you way more in the short, and, long run.

Had a billing dispute/ error so I called, waited on hold for 45 minutes. Was told my account would be credited. Couple weeks later, they said I still owed them, called again and after 1 hour and 35 minutes of phone time and speaking with a rude supervisor, was told again it was taken care of. Two weeks later the billing department called and said my payment was past due, but they couldn't help me with the dispute and that I needed to call the main number again. After waiting on hold for an hour because call back times were for four days later. ...found out the supervisor lied to me and had actually denied the credit that was supposed to be applied to my account. Then they said they would send me to a collection agency and if I canceled my service rhey would charge an additional $300.00 to remove their equipment off my property. Rude and incompetent staff.....I would give them zero stars! DO NOT CHOOSE THEM FOR PROPANE SERVICE!

Amerigas has horrible service. I have been trying to get rid of the propane tank since April. They are refusing to pick it up because they would need to reimburse me the amount that is still left in the tank. I call each week for it to be removed.

I was a renter, called them, told the company no service is needed. Was told to lock the tank which cost me money, since then have received invoices that I owe money. The cost is to lock the tank; now am told I will continue to receive a bill until new people come in and get it in their name. If that doesn't happen soon, another bill then come October a rental fee for the tank they are telling me I am responsible for. I was told tank should have been removed, ok do that, of course another fee, it will be close to 600.00 to not have to deal with this company! Was on the phone 2 hours 3 minutes with no resolution a bigger headache. I WILL NOT RECOMMEND THEM TO MY WORST ENEMY! GO ELSE WHERE, if you are looking for propane. I should have done a better job looking at reviews.

When my last tenant left our rental, an AmeriGas employee came out and locked my propane tank. The propane in the tank is paid for and belongs to me as the property owner. I gave no permission for AmeriGas to trespass on my property and lock the propane. In addition, they are trying to charge my former tenant an unauthorized charge of $240 for locking my tank. In order to unlock the tank they want to charge me AGAIN. I called their resolution team and got nowhere. Now I’m switching propane companies.