AmeriGas PropaneReviews of amerigas.com

This is the worst company, tried to schedule for a propane delivery in which the driver couldn't put the propane in and said it needed to be serviced. It took over a month to schedule a service call and when coming back out the service technician said nothing was wrong with my propane tank. This company had the nerve to charge me $284 for my propane tank to be certified without my knowledge and refusing to delete this charge. They are looking for any avenue to make money, horrible company!!

AmeriGas customer service is horrendous. You have to wait for a long time just to speak to a representative. There are several better options for propane, I'd highly recommend you avoid doing business with AmeriGas

I called friday 9/27 after hurricane Helene requesting to have our tank filled Monday 9/30 and told it would be filled 10/7 or we could pay an additional $300.00 and they would come earlier. with amerigas, they won't let you schedule unless you're 50% or less and we were at 50% on friday and like i told the awful customer service which i couldn't understand, we would be out Monday!

I am currently sitting with zero power in my home. I called Amerigas several days ago and I was told they would not fill my tank for 2 weeks as all their customers are on a strict schedule. I asked if there was an emergency delivery option, and I was told no. Today, I logged onto the website and learned that an emergency delivery is an option. However, they want to charge a whopping $450 for the delivery & leak check. My tank is a residential 250-pound tank. The fuel is in addition. I called other local companies and learned that these other companies do not even charge a fee.

It's difficult to get a hold of them during off hours for emergency service. But I must say the driver went over and above service expectations after we had a hurricane hit in Lake City, FL. She was great. Thank you so much.

This company will allow zero contact with your local Amerigas office. Dial the local # and you get the generic phone tree which routes you to someone in the Phillipines or Taiwan if you have a question. I tried to call them about a non-standard issue and that person had no idea how to answer my question. I simply HATE how they have dehumanized their customer service!!!!

worst customer service ever... non am,erican company and call in assitance, slow... DONT GET AMEREIGAS

The worst company I have ever dealt with. After years with the company, and never missing a payment, I moved and closed my account. Suddenly an invoice shows up at my door noting an outstanding balance of $440.20. I immediately call them and get told that the invoice is from 2020 (it is now 2024) but they cannot explain why I was not notified of this old invoice. I escalate to their resolution team and get hung up on. I call back and get told that the invoice should not be billed to my account and that the issue should be resolved in a week or two. A month later I receive a late charge so I call them again and receive a completely different story on what happened but am again told that it will be removed from my account and not to worry. The cycle has repeated for months with no resolution. On the most recent call, I am told that the invoice actually belongs to the new homeowner and that they need to rebill it to them and I am also notified that all prior inquiries were escalated and closed out without any action taken. After again getting a late charge on my account and checking online to confirm the charge is still there, I contacted them this morning. I am told that this will be resolved but they need more time to work on my case (it has now been 4 months). It is seemingly impossible to get any ownership of the issue from anyone at this company. I would not recommend this company to anyone under any circumstances; try to find a local company that is reputable and accountable, Amerigas is anything but.