AmeriGas PropaneReviews of amerigas.com

Stay away. No communication, No customer service. If you deal with them. Don't bother. They don't care.

I ordered 100 gallons and paid for that to be delivered. They delivered 271.1 gallons and are now charging me for their mistake. I have called for two months and they have given me the run around. I've been in contact with the BBB also. They still want me to pay adding on late fees. They offered a small discount but still want me to pay hundreds of dollars for their mistake. I'm so overwhelmed and don't know what to do.

The worst. - call their 911 number when we suspected a leak after the tank was found on its side after Helene. Our house is not livable. Call disconnected twice. Now - month later I get a rental bill for the next year / no mention of whether they even check the tank or refilled it or what. Now I called again today to cancel service. On hold 20 minutes- praying someone answers. I inherited this shitty company from the last owner of the house. I would NEVER work with them again. 0 stars is not a. Option.

Predatory pricing, cannot contact customer service. Do not use Amerigas Propane! Amerigas, remove your equipment and tank from my driveway! I have canceled your service and since your tank is disconnected, will not pay future rental on your tank and expect reimbursement for the remaining 40% of propane left in the tank.

After being told, I would have to pay $140+ for a gas line pressure test to refill my tank, they have been serving me for more than 15 years, I found a new supplier. Called Amerigas to come pick up their tank and why I was changing service. They picked up the tank as promised but 3 day later I get a bill for $400 from them to pick up their own tank. Outrageous!

You current Amerigas customers, have you looked at your propane additional invoice charges? Haz Mat Fee, Fuel Recovery Fee, Paper Invoice Fee, State Sales Tax, City Sales Tax, Local Sales Tax. Not to mention the high price they are charging per gallon for propane. The tipping point for me was the ongoing poor customer service, mostly based overseas somewhere (India?) Needless to say, I have moved my propane business elsewhere (Arrow Propane) as there are options, like, free tank delivery and setup, propane delivered at 2.10/Gal without all of those additional charges! Just state sales tax. And with excellent customer service and a friendly staff, how can you lose?

Customer rep. told me that she could NOT set up a del. as we didn't need that much, tank at 50% and a 120 gallon tank holds 95 gallons their min. is 100 gallons for del. She did get a service "advocate" to help me, in the Philippines. He set up a del. for us as we are grandfathered. Nobody in the local office anymore, customer service SUCKS, and now we have to talk to someone in the Philippines to get service? They no longer had our e-mail on file, what happened?

I wish there was an option for negative stars. Amerigas stole nearly 400 gallons of propane from me and then had the balls to charge me for removing the tank. they want me to pay them and they still owe me $1300.00 and refuse to pay, it has been over a year and all I get is stonewalled, now they have sent me to collections, I told them that I would pay them once I got paid for the propane they took.... even though they say that it is coming, I have a feeling they are just in the business of stealing from people. Stay away from this company they need to be out of business so they stop stealing from people.