Americas Bike Company Reviews | Read Customer Reviews of americasbikecompany.com

Americas Bike CompanyReviews of americasbikecompany.com

4.6414 reviews
Bicycles
29219 Juba Road, Valley Center, California

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Americas Bike Company

About Americas Bike Company

We deliver personal customer service over the phone or email to make sure that you get the right bike for what you're looking to do. Don't know what size you need? Our experienced team makes sure that the size is correct and also makes sure that you get any accessories that you are looking for to make your riding experience perfect with everything that you will need. All bikes shipped from our facility are inspected by our mechanics to make sure that you receive a bike in great working order. Our inspection also activates your FULL warranty without having to take the bike to a licenced dealer for final assembly. When you call in, there are no long option menus to reach a real person. When we pick up you'll talk to a real cyclist right here in the San Diego California.We're all bike people here with years of knowledge, experience, and a love for riding.We hope to get you on your next best bike soon!-Nik(Owner)

Americas Bike Company (americasbikecompany.com) has 414 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: americasbikecompany.com
Website: americasbikecompany.com
Category: Bicycles
Location: Valley Center, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: December 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Americas Bike Company reviews

414 approved reviews, newest moderated first

Tracy
Aug 20, 2018
Don't buy from here
The price was right, but the shipping is messed up. Placed the order 15 days ago and it got sent to the wrong place and now I don't even know where it is or when it will get to me.
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Jack
Aug 17, 2018
Fantastic customer service and great…
Fantastic customer service and great prices! Would highly recommend.
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Ro
Aug 17, 2018
Purchased, then told out of stock
I purchased the bike and was later told that it was no longer available. My daughter was very disappointed. I asked if I could get the same bike, in a different color, for the same price. The company was unwilling to do that. So now I'm stuck trying to find another bike with all the original specs with the budget I've allotted.
Response from Americas Bike CompanyAug 17, 2018
Hi Rosanne, We sincerely apologize for the situation however Diamondback pushed back the arrival date of these bikes by over a month. They also did not have any alternative bikes available that were within the price range we were looking at. It is not that we were not willing to make something work for you, there was just simply nothing available for us to switch you over to. We have issued the full refund and we will still be sending out our free gift as our consolation to you. Again, we apologize for this inconvenience. Please let me know if there is anything that I can do for you. Thank you, Nik
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Erik
Aug 15, 2018
My order was backordered and your agent…
My order was backordered and your agent reached out to me immidiately to let me know and offer a refund. I went ahead with the order and when it was ready to ship he called me (like on my phone!) to let me know it was shipping. This is above and beyond anything that I expected and I love it! You guys are awesome!
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Kohl
Aug 14, 2018
Awesome customer service highly reccomend
Right now i am giving the company 4 stars, only because i have not yet recieved my bike. It is of no fault to them though, the bike i ordered is on backorder for about a month. But so far nik has been nothing but helpful. And always answers the phone, and is willing to go above and beyond to help you with any questions, and also to inform you of your options. I highly reccomend them on their customer service alone. But their prices, and warranties are also amazing. So long story short, definately keep them in mind when looking to purchase a bike 100% reccomend Americas Bike Company
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Michael S.
Aug 14, 2018
Not the greatest experience
Not the greatest experience. I had to to spend more time and effort tracking down my bike. I was sent the wrong tracking number , then the bike wasnt delivered because of something, which I never was told what happened. The customer service there were nice, but really did not do much. They made promises to make it right and still waiting on that. The bike is great, no complaint there, not sure I would order through this company again.
Response from Americas Bike CompanyAug 14, 2018
Hey Michael, I agree that this was not our best performance as far as getting you your bike quickly. This particular bike was drop shipped directly from Diamondback's warehouse and along the way suffered damage in transit. As we were not the official "shipper" on the bike we were not notified that this occurred. Once we discovered what had happened we shipped out a brand new bike. We apologize for this additional delay and will be offering you a partial refund for the issue. We hope to earn your business again in the future. Thank you, Nik
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Jerry
Aug 13, 2018
Super fast shipping
Super fast shipping, my son loves it!
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Lynne
Aug 13, 2018
The bike is very nice
The bike is very nice. The only thing I need to buy for it is a new seat. It is not very comfortable. Everything thing else is great.
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