American TouristerReviews of americantourister.com

I need learn English in American please because i will he tourist guide in morocco

Bonjour De retour mon séjour récemment à ma désagréable surprise de constater une roue de ma valise cassée Ce bagage a toujours été manipulé avec précaution et peu servi La garantie bien évidemment est out Quelle déception surtout que c'est un cadeau avec une valeur inestimable 🌟 J'espérais avoir un recours !!!!

Valise American travel, neuf avec un défaut sur la fermeture,la marque ne veut pas faire fonctionner la garantie les fermetures ne sont pas garantie !!!!! surtout ne pas acheter sur showroom privé cette marque vraiment du vol .

The handle broke to my daughter's luggage. And I took it apart. It's made of plastic. The interior piece looks like it had previously broken and they tried to glue it or melt it back together. I say this because when the pieces are put together there's a ridge along the seam where they meet. Who assembles their luggage using previously broken parts? I'm extremely disappointed.

Don’t believe you have a 2 year warranty it’s a con . We bought a brand new set of 3 cases as a Christmas present for a special trip . They arrived packaged in the box that was in November 2024 . This week we unpackaged them ready to use and noticed one of the zips was not aligned properly . We took them straight back to the store located in Cheshire Oaks and were told the warranty doesn’t cover zips . The cases are less than a year old , have never been used and now we are unable to get a replacement as the design is no longer available so do not have a matching set . The store will not replace the set of 3 unused cases as the other 2 are not damaged . If you want a matching set of Disney cases for that special trip , you might as well buy a cheaper brand and buy new each time , because once one of your American Tourister cases is damaged your matching set is no more and you are left with odd cases from old collections .Bottom line if you want good customer service after you have spent hundreds of pounds on matching luggage . DO NOT GO TO THE SAMSONITE STORE IN CHESHIRE OAKS!!

Valisse toute neuve , utilisé 3 fois. Ticket de caisse à l'appuie Une roue qui ne roule pas et au lieu de pouvoir acheter la roue ou de la réparer simplement,on nous compliqué la vie avec une référence qui doit y être dans une carte a l'intérieur (jamais vu) Pourtant sur le ticket il y a bien la référence de la valise et la date mais c'est pas cette référence la,donc, pas d'accès au service après vente . Marre de produits bas de gamme , de produits de une qualité horrible surtout quand on paie cher,marre d'avoir personne quand on a un soucis Plus jamais cette marque

Kwaliteit valt tegen. Afmeting komt niet overeen met artikelomschrijving: 70x45 cm ipv gewenste 77x51cm. Een ritssluiting is niet te bewegen. Jammer.

I ordered this suitcase and it arrived on the expected date, but not via UPS as stated, which confused me. Also, the order details in UPS app looked weird. Nevertheless, I was happy it arrived on time. What I was not happy about, was that the suitcase had clearly been used — it was definitely not new. For a moment I even thought I might have accidentally bought it from a fake site without realizing. While the tags were still attached and the color itself was beautiful, the wheels were worn out, there were several orange stains on it (looked like some food sauce or liquid had splashed on it), and the telescopic handle was scratched in many places and also broken. I could hear a screw rattling inside, and it wobbled more than my husband’s 4-month-old Soundbox, which has even been with us on one trip already. After walking with it for a short while, I noticed the telescopic handle wouldn't stay up even though we didn’t press the button. The material also felt clearly lower in quality than my larger Soundbox and my husband’s Soundbox. I'm extremely disappointed, and despite all this, I wasn’t offered any compensation — I just had to return the item even though my flight was approaching. And I suspect I was sent someone else’s returned item without proper inspection. I even visited a luggage store in my city that had the exact same model (different color), and the wheels there looked like they'd only been used in-store. The quality was also much better. Additionally, customer service responds very rarely — about once per day, if at all. I’m so sad.