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American Tourister (americantourister.com) has 134 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Madame D.
J ai acheté une valise American tourister modèle AIRCONIC . Au premier usage après une séance de pluie assez importante ,la conception des poignées est telle que l'eau s'infiltre à l'intérieur de la cabine . J'ai fait un retour à Samsonite qui me répond que la garantie ne s'applique pas suite à l'exposition à l'eau . ils ne remettent pas en cause la conception de ces poignées. Donc à l'utilisateur de protéger ses effets!!
Nora.
I ordered this suitcase and it arrived on the expected date, but not via UPS as stated, which confused me. Also, the order details in UPS app looked weird. Nevertheless, I was happy it arrived on time. What I was not happy about, was that the suitcase had clearly been used — it was definitely not new. For a moment I even thought I might have accidentally bought it from a fake site without realizing. While the tags were still attached and the color itself was beautiful, the wheels were worn out, there were several orange stains on it (looked like some food sauce or liquid had splashed on it), and the telescopic handle was scratched in many places and also broken. I could hear a screw rattling inside, and it wobbled more than my husband’s 4-month-old Soundbox, which has even been with us on one trip already. After walking with it for a short while, I noticed the telescopic handle wouldn't stay up even though we didn’t press the button. The material also felt clearly lower in quality than my larger Soundbox and my husband’s Soundbox. I'm extremely disappointed, and despite all this, I wasn’t offered any compensation — I just had to return the item even though my flight was approaching. And I suspect I was sent someone else’s returned item without proper inspection. I even visited a luggage store in my city that had the exact same model (different color), and the wheels there looked like they'd only been used in-store. The quality was also much better. Additionally, customer service responds very rarely — about once per day, if at all. I’m so sad.
El
Wij hebben een probleem met het slot van de koffer. Je kan alleen via mail de klacht melden. Dat kan een keuze zijn, maar vervolgens ontvang je geen reactie. En dat vind ik echt waardeloos.
arnaud
Valise spinner achetée il y a 10 mois. Tige télescopique cassée. Je tente désespérément de contacter le service après vente . Aucune réponse de leur part malgré mes nombreux mails envoyés. Evitez d'acheter cette marque car le SAV n'existe pas.
Vincent
Acheté plusieurs valises American Tourister en 2020. 2 cabines, 2 valises soutes. Les valises Sunside tourister (soute) sont toujours en bon état malgré de nombreux voyages. La tige téléscopique d'une des valises cabine Jetglam s'est cassée (sans que je remarque un choc). J'essaie depuis 5 mois de contacter le service client pour la faire réparer (pourtant achetée sur leur site en ligne). Je n'ai eu aucune réponse...
