Tom H.
Very poor customer experience - no live support
It's impossible to get support through the AI assistant ("Jen"). I placed an order 2/4 and it did not arrive until February 14, DESPITE paying extra for priority delivery. It was sent USPS parcel select ("packages that don't require expedited delivery"). I tried to contact American Tall via the AI chat several times, but to no avail. American Tall's priority shipping is a scam.
Response from American TallFeb 20, 2026
We've very sorry for your experience! We have reached out to provide assistance. Feb 25: We’re sorry to hear about your experience. Our AI Assistant is available to help with common questions and can connect you with a live agent during business hours or create an email ticket if requested. We apologize for any confusion regarding the estimated shipping dates at checkout. For future orders, we recommend reviewing the timeframes listed in the “What Are Your Shipping Options?” article located on our Help Center on our website. We’re glad we were able to provide a resolution. Please don’t hesitate to reach out to our Customer Experience team if you have any additional questions!



