Pamela M.
Works as described
Works as described
Response from American Service PetsFeb 18, 2026
Pamela, thanks for your 5-star review!

American Service Pets is a U.S.-based telehealth platform that connects individuals seeking Emotional Support Animal (ESA) or Psychiatric Service Animal (PSA) documentation with Licensed Mental Health Professionals (LMHPs) for clinical evaluation.The company operates through a secure online platform designed to facilitate structured mental health assessments in accordance with applicable federal housing guidance and state licensure requirements. American Service Pets does not issue documentation directly; documentation is provided only by a Licensed Mental Health Professional when clinically appropriate.The process begins with the completion of a detailed online health questionnaire. This questionnaire is reviewed by a Licensed Mental Health Professional licensed in the individual’s state. When indicated, the LMHP may conduct additional telehealth communication to evaluate whether the individual meets clinical criteria for an Emotional Support Animal or Psychiatric Service Animal as part of a broader mental health treatment plan.Documentation is issued solely at the discretion of the evaluating provider and only when consistent with professional standards of care.ESA documentation may be used in housing-related contexts under the Fair Housing Act (FHA), subject to landlord review and applicable guidelines. Psychiatric Service Animals, when individually trained to perform disability-related tasks, may be afforded public access protections under the Americans with Disabilities Act (ADA).American Service Pets provides educational resources to help individuals understand the distinctions between ESAs and PSAs, as well as the limits of federal and state protections. The company does not represent that documentation guarantees housing approval, travel access, or other outcomes, as determinations are ultimately made by housing providers, airlines, and other relevant entities in accordance with current regulations.Operating nationwide, American Service Pets maintains a netw
American Service Pets (americanservicepets.com) has 1,854 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Pamela M.
Works as described
Response from American Service PetsFeb 18, 2026
Pamela, thanks for your 5-star review!
Bobby Joe L.
Very prompt service and easy to deal with
Response from American Service PetsFeb 18, 2026
We appreciate you taking the time to share your positive experience about our ESA letter services. We'll relay this to our team, they'll be happy to hear it!
Amy C.
You never even sent over my esa letter I paid $80 for LAST YEAR. Very upsetting. I should get a refund.
Response from American Service PetsFeb 18, 2026
Hi Amy, sorry to hear that you're missing documentation. Our support team would be happy to help you sort this out. Please contact them at (877) 201-2755 or [email protected].
catherine P.
Easy to access and speedy results
Response from American Service PetsFeb 18, 2026
We're happy to hear that you found our services easy to use and fast. Thank you for your positive feedback, we appreciate it.
Scott
You accomplished everything we needed. You also continue to provide helpful information about emotional support animals.
Response from American Service PetsFeb 18, 2026
We're happy to hear that we met your needs. We also appreciate that you find our emotional support animal information helpful (you must be referring to our weekly email newsletters!). Thank you for your positive feedback! We'll let the team know.
Michael O.
Sent documents fast! Friendly service fuss free. Thank you
Response from American Service PetsFeb 18, 2026
Fast is what we strive for, Michael! Thanks for choosing American Service Pets for your documentation.
Amber M.
I did the questionaire and received my letter from the doctor and was able to purchase stuff for my dog. I did email the doctor to see if he would fill out my work paperwork for my dog, and paid the fee he asked for. He later stated he couldn't fill out the paper as requested. Unfortuantely I can't have my dog at work until its filled out, and none of my doctors are wanting to fill it out as they did not "prescribe" my dog, still trying to figure all this out
Response from American Service PetsFeb 18, 2026
Amber, we'd love to get our customer support team involved to help troubleshoot this issue so you don't have to figure it out alone. They're available by phone at (877) 201-2755 or by email at [email protected].
P F.
My application was reviewed and approved by a licensed doctor.
Response from American Service PetsFeb 18, 2026
Yay! Glad to hear you had a good ESA letter experience with us at American Service Pets. We appreciate your positive feedback!