Karen J.
Keeping me posted is important to me.
Keeping me posted is important to me.
Response from American Service PetsOct 20, 2026
Thank you for taking the time to leave us a review and helpful feedback! We truly appreciate you. 🙌

American Service Pets is a U.S.-based telehealth platform that connects individuals seeking Emotional Support Animal (ESA) or Psychiatric Service Animal (PSA) documentation with Licensed Mental Health Professionals (LMHPs) for clinical evaluation.The company operates through a secure online platform designed to facilitate structured mental health assessments in accordance with applicable federal housing guidance and state licensure requirements. American Service Pets does not issue documentation directly; documentation is provided only by a Licensed Mental Health Professional when clinically appropriate.The process begins with the completion of a detailed online health questionnaire. This questionnaire is reviewed by a Licensed Mental Health Professional licensed in the individual’s state. When indicated, the LMHP may conduct additional telehealth communication to evaluate whether the individual meets clinical criteria for an Emotional Support Animal or Psychiatric Service Animal as part of a broader mental health treatment plan.Documentation is issued solely at the discretion of the evaluating provider and only when consistent with professional standards of care.ESA documentation may be used in housing-related contexts under the Fair Housing Act (FHA), subject to landlord review and applicable guidelines. Psychiatric Service Animals, when individually trained to perform disability-related tasks, may be afforded public access protections under the Americans with Disabilities Act (ADA).American Service Pets provides educational resources to help individuals understand the distinctions between ESAs and PSAs, as well as the limits of federal and state protections. The company does not represent that documentation guarantees housing approval, travel access, or other outcomes, as determinations are ultimately made by housing providers, airlines, and other relevant entities in accordance with current regulations.Operating nationwide, American Service Pets maintains a netw
American Service Pets (americanservicepets.com) has 1,854 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Karen J.
Keeping me posted is important to me.
Response from American Service PetsOct 20, 2026
Thank you for taking the time to leave us a review and helpful feedback! We truly appreciate you. 🙌
Linda Q.
When will I receive proof of acceptance. It failed to let me know.
Response from American Service PetsOct 15, 2026
Thank you for reaching out, Linda! While we make every effort to ensure a quick qualification/order turn around (typically within 48 hours), there are numerous factors which come into play regarding timing of approval/letter issuance. We always suggest checking your junk email folders as sometimes correspondences from us can end up there! If you still do not see anything within the designated time frame of your order package and clinical evaluation, please give our team a call directly at 877-201-2755 to check the status. We would be happy to help! 🐾❤️
Carmen N.
I did my transaction online, which I got a little bit confused when I did the transaction I got a phone call from the company and they were very nice. They transferred me to customer service and the lady who took care of me was very nice and she finished my transaction
Response from American Service PetsOct 1, 2026
Thank you for taking the time to leave us a review and helpful feedback, Carmen! We are sorry to hear that you experienced some confusion while ordering online. We are glad that our team was able to step in with assistance and we will pass your paw-sitive remarks onto our representatives! 🐾❤️
Jim C.
It was good..the info was to the point
Response from American Service PetsSep 28, 2026
Thank you for taking the time to leave us a review and helpful feedback! We truly appreciate you. 🙌
customer
Very easy and helpful for me
Response from American Service PetsSep 23, 2026
Thank you for taking the time to leave us a review and helpful feedback! We truly appreciate you and are glad to hear that our process exceeded expectations with your ESA/PSA qualification needs. 🐾❤️
Darin E.
It was great
Response from American Service PetsSep 23, 2026
Thank you for taking the time to leave us a review and helpful feedback! We truly appreciate you and will pass your paw-sitive remarks onto the team. 🐾❤️
Casey C.
The whole process was a little wonky, but I eventually got the paperwork that I needed.
Response from American Service PetsSep 15, 2026
Thank you for taking the time to leave us a review and helpful feedback! We truly appreciate you and will take your notation into consideration as we seek to improve our services. If you'd like to provide more specific feedback, please send our team an email to [email protected] with details. 🐾❤️
Georgiana G.
Easy to choose pkg but hard to complete the process ... had to do it multiple times.
Response from American Service PetsSep 15, 2026
Thank you for taking the time to leave us a review and helpful feedback, Georgiana! We truly appreciate you and will take your notation into consideration as we seek to improve our services. We can be reached directly at 877-201-2755 during normal business hours for ANY questions or concerns prior to signing up, during the process, and after! We are more than happy to assist and provide more information. 🐾❤️