Arlette W.
Very professional!
Very professional!
Response from American Service PetsFeb 18, 2026
Arlette, thanks for your 5-star review and for choosing American Service Pets!

American Service Pets is a U.S.-based telehealth platform that connects individuals seeking Emotional Support Animal (ESA) or Psychiatric Service Animal (PSA) documentation with Licensed Mental Health Professionals (LMHPs) for clinical evaluation.The company operates through a secure online platform designed to facilitate structured mental health assessments in accordance with applicable federal housing guidance and state licensure requirements. American Service Pets does not issue documentation directly; documentation is provided only by a Licensed Mental Health Professional when clinically appropriate.The process begins with the completion of a detailed online health questionnaire. This questionnaire is reviewed by a Licensed Mental Health Professional licensed in the individual’s state. When indicated, the LMHP may conduct additional telehealth communication to evaluate whether the individual meets clinical criteria for an Emotional Support Animal or Psychiatric Service Animal as part of a broader mental health treatment plan.Documentation is issued solely at the discretion of the evaluating provider and only when consistent with professional standards of care.ESA documentation may be used in housing-related contexts under the Fair Housing Act (FHA), subject to landlord review and applicable guidelines. Psychiatric Service Animals, when individually trained to perform disability-related tasks, may be afforded public access protections under the Americans with Disabilities Act (ADA).American Service Pets provides educational resources to help individuals understand the distinctions between ESAs and PSAs, as well as the limits of federal and state protections. The company does not represent that documentation guarantees housing approval, travel access, or other outcomes, as determinations are ultimately made by housing providers, airlines, and other relevant entities in accordance with current regulations.Operating nationwide, American Service Pets maintains a netw
American Service Pets (americanservicepets.com) has 1,854 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Arlette W.
Very professional!
Response from American Service PetsFeb 18, 2026
Arlette, thanks for your 5-star review and for choosing American Service Pets!
customerLloyd
I go to you guys once a year for my two cats for certificates for my apartment. You guys deliver on time.
Response from American Service PetsFeb 18, 2026
Glad to hear this, and we hope to continue the privilege of serving you and your two cats! Thanks for choosing American Service Pets and being a loyal customer, and we appreciate the 5-star review!
Hillary C.
The team was very helpful and I loved the follow up. American service pets made it very easy to get my emotional support document, during a stressful time
Response from American Service PetsFeb 18, 2026
Hillary, that makes us happy to hear! Making the difficult times in life that little bit easier for people is why we do what we do. We appreciate your 5-star review and wish you the best!
Susanna G.
Never got an ID number for my pet to be able to travle with her.
Response from American Service PetsFeb 18, 2026
Thank you for reaching out, Susanna. We are sorry to hear that you have a concern, but are not entirely sure what the ask is here. We provide ESA and PSA letters to qualifying applicants. In order to have travel rights, your animal would need to be approved as a Psychiatric Service Animal. If you have applied and are waiting to hear from one of our licensed healthcare providers, please give our team a call directly at (877)201-2755. We would be happy to get you a status update on your order. 🐾❤️
Austin and R.
Love American Service Pets. Very easy online process. I’ve been a with them for years. 1 time needed a copy of a document and great customer service had official letter to my mailbox in 3 days. Will continue many more years
Response from American Service PetsFeb 18, 2026
Thank you for taking the time to leave us a review and this positive feedback, Austin! We truly appreciate you. 🐾❤️
Lauren
The letter I received was denied by my community. The reason given was that the letter provided was too generic and too similar to others submitted by other residents. The company did not provide any further assistance when I emailed them about the denial.
Response from American Service PetsFeb 18, 2026
Oh my, your community should not be denying valid ESA letters from legitimate providers. Your best course of action will be to report discrimination regarding an Emotional Support Animal (ESA) letter. We recommend that you file a complaint with the U.S. Department of Housing and Urban Development (HUD) under the Fair Housing Act (FHA). The form is available online. If you have questions, please call our support team at (877) 201-2755.
Janice S.
My service being with my pet is so helpful I don't have to be alone when I have panic attacks knowing my pet is always by my side .
Response from American Service PetsFeb 18, 2026
We're happy to hear that your pet provides such valuable support when you need it most. It's wonderful knowing they're always there for you. Thank you for sharing this positive experience!
Mario B.
Customer service was very informative & professional
Response from American Service PetsFeb 18, 2026
Mario, we're happy to hear that our customer service matched your expectations. Thank you for sharing your positive experience with us!