American Service PetsReviews of americanservicepets.com

Response from American Service PetsOct 12, 2026

Thank you for reaching out with your concerns, Teresa! We understand how you may be feeling frustrated. While we make every effort to ensure a quick turn around (typically within 48 hours), there are a number of factors which come into play. One factor is your state's requirements. Unfortunately, some states require a 30-day patient-provider relationship before an ESA letter for housing can be issued. This information is clearly stated on our website (including FAQ section) and through our customer support team. We apologize if you were unaware of your state's regulations. This is not something that we have any control over as we do not make the laws, but we do have to abide by them. Any ESA/PSA letter provider that you choose will have the same restrictions for residents of particular states (unless you have already been a patient with the provider for 30+ days). To discuss this further (or to check on your order at any time in the process) please give our team a call directly at 877-201-2755. We are more than happy to help! 🐾❤️

Response from American Service PetsOct 8, 2026

Thank you for leaving us this feedback, Phil! We make every effort to ensure a quick qualification/order turn around (typically within 48 hours), however there are numerous factors which come into play regarding timing of approval/letter issuance. We always suggest checking your junk email folders as sometimes correspondences from us can end up there! If you still do not see anything within the designated time frame of your order package and clinical evaluation, please give our team a call directly at 877-201-2755 to check the status. We would be happy to help! 🐾❤️

Response from American Service PetsOct 1, 2026

Thank you for reaching out with your concerns, Jose! We apologize for any frustration or confusion you are experiencing with the items in your order package. Please give our team a call directly at 877-201-2755 during normal business hours for assistance. We would be happy to review all charges on your account and resolve any discrepancies that may be found as quickly as possible! 🐾❤️

Response from American Service PetsSep 28, 2026

Thank you for taking the time to leave us a review and helpful feedback! We truly appreciate you. If you'd like to provide more details regarding the 3⭐️ vs 5⭐️, please send an email to [email protected] for review. We are always working to improve our services and overall customer interaction. 🐾❤️ 🙌

Response from American Service PetsSep 28, 2026

Thank you for reaching out with your review and feedback, Robert. We are not sure that we fully understand your notation, but we would like to get more details to further assist you. Please give our team a call directly during normal business hours at 877-201-2755 and ask for a manager. We would be happy to see how we can resolve any pricing discrepancies or account confusion for you! 🙌

Response from American Service PetsSep 23, 2026

Thank you for taking the time to leave us a review and helpful feedback, Linda! We truly appreciate you and will take your notations into consideration as we seek to improve our services. If you'd like to provide more detailed information regarding your experience, please send an email to [email protected] for review. 🐾❤️

Response from American Service PetsAug 31, 2026

Thank you for reaching out with your feedback and review, Lon! It looks like a PDF letter was issued already (as promised), and you were requesting additional physical copies to be mailed. Our records indicate that you spoke with a representative and got that handled. It also seems that you actually received a 25% off discount vs the 15%! If you have any further questions regarding the billing breakdown or would like more clarification on your concerns, but please reach out directly during normal business hours to 877-201-2755. We would be happy to help and would also love an updated review if you feel that we handled your issues satisfactorily! 🐾❤️

Response from American Service PetsAug 20, 2026

Thank you for reaching out! We always suggest checking your junk email folders as sometimes correspondences from us can end up there! If you still do not see anything within the designated time frame of your order package and clinical evaluation, please give our team a call directly at 877-201-2755 to check the status. We would be happy to help check the status and ensure that your PDF documents are delivered as necessary! 🐾❤️