American Safety CouncilReviews of americansafetycouncil.com

DO NOT USE this company!!!!!! They DO NOT respond to any calls, chats or anything. My daughter took the online course and then driver's portion elsewhere. This company would not respond for the transfer certificate and now she has to start all over again. Horrible, fraudulent company.

I paid $25 and started taking the 6 hour course with NY Safety Council. Almost halfway through (about 2 hours in), when answering the quiz question (you must answer 1 of 3 correctly), I answered the first 2 incorrectly and before I could answer the third, the screen showed that I had incorrectly answered it and locked me out of the course. It took 45 minutes for the Chat person to respond, and then another 4-5 minutes between each response. Finally was told that I had to re-register...period. When I tried to clarify about repayment and ask about the problem with the 3rd question for which I was improperly shut out, there was no response. After 10 minutes I left the website without any recourse but to pay another $25 to retake the entire course. I went to another site, IDriveSafely.com. Took the course without a glitch. Seems like I am joining many others in warning about this site. Wish I had read the reviews before signing up with this awful company.

I took the Defensive Driving course in 2020 with no problems. I enrolled again in February 2023 anticipating the same service. My experience did not go well and I spent multiple frustrating hours waiting for Customer Service chat to respond. First issue was I was locked out of course due to voice authentication, second issue: after the final quiz, the program kept spooling back to the quiz review. Although it said I had completed the course, it did not send me to the completion screen with my certificate. I attempted to contact them via Chat (waste of time), then email (they only responded when I resolved to refute their charges on my credit card) and finally, mailed them a letter via USPS to their Florida office, again mentioning I would dispute their charge. Their course is excellent, their customer service is abysmal. I hope the American Safety Council will correct this problem ASAP. When 2026 comes around, I'd like to take their course again, but will check these reviews prior to enrolling.

This website could have been very good. The course material was excellent. But the customer service was non existent. Kicked out of session after 2!/2 hours for a security question error. No way to get back in. No chat response and no phone call response.

SCAM. No Customer service. Wish I had read these reviews prior to paying. Funny there was no problem paying or registering though..DO NOT USE this . Plenty of other reputable courses. I was able to complete all modules, passed all tests, completed all biometric security along the way including the 100 ridiculous security questions. I received a message saying congratulations on completing. That’s when the course froze , refused to allow me to advance. Locked me out after three days of trying to contact them. Tried chat 10 x, always received connection error, no response to emails or calling the 4 different customer service numbers. Never left a bad review for any company before but this is the worst. I will be contacting NYState safety driver to drop their association as well as the other business associations listed. Six hour course, now we’ll passed 12 hours in trying to resolve.

Horrible lying company. Took them over a month to send the Mature Driver Improvement Certificate, although it doesn't say a word that it will take that long on their site. Plus, there's a ton of other companies out there that does it for much cheaper. Save your money and go with a reputable company, not these BOZOS!

I have been trying for over 10 days to get back into my account as it was locked due to a biometrics validation error. The Safety Council claims that it offers 24/7 service which is a lie - as it does not. I have tried to contact the council by chat, email and phone with no success. I have wasted my money and my time as my 30 day window will expire in a few days. This organization is not accredited by the BBB and I can see why. I would absolutely not recommend using this council to anyone.

Completed the course and no one has sent me a certificate. No one answers the phone. No one answers the Live Chat. RIDICULOUS and FRUSTRATING... wish I could give "0" stars. AVOID at all Costs!!